Coming Soon – MAX RM Service Release – Dashboard v5.52, Agent v9.8.1 GA

Dear Customers,

We’re planning a service release for MAX RemoteManagement in the coming days, focused on feature updates, performance enhancements and bug fixes. The provisional release notes are below. Please note these are still subject to review and may change. 

With kind regards,
The MAXfocus Team

Staging Release Notes
Subject to edits – Final release notes will go out with the release


Summary for Service Release

  • Service Release focused on feature updates and bug fixes, including:
    • Site Concentrator replacement to address performance limitations with the previous Site Concentrator implementation
    • Take Control upgrade to TeamViewer v10, for both the Viewer and the Host
    • Option to set an automatic Dashboard session timeout for additional security
    • Bug fixes and performance enhancements, including a fix for MAX Backup Check
  • Dashboard v5.52
  • Agent v9.8.1 GA, Agent v9.8.2 RC


Dashboard v5.52

  • FEATURE: Set a session time-out limit for Dashboard logins on the Security page under General Settings
  • UPDATE: Update Take Control to use TeamViewer v10
  • UPDATE: CART definition update to version 652
  • UPDATE: Explain more clearly on the Automatic Payment dialog that setting up automatic payment does not cover invoices that are overdue
  • BUGFIX: Ensure the Dashboard when viewed with Internet Explorer does not suffer a performance issue (slowness) when selecting device views in the north pane
  • BUGFIX: Ensure the Managed Antivirus Check is automatically removed when MAV is removed from a device (need to confirm post-release)
  • BUGFIX: Ensure inactive checks are not accidentally added for MAV
  • BUGFIX: Ensure Fault History Report successfully exports to CSV and XML when the report covers a large number of devices
  • BUGFIX: Ensure Take Control reports consistently show the session times of Take Control events
  • BUGFIX: Ensure the Backup Integrity Report returns data when filtered by Veeam Backup & Replication


Agent v9.8.2 RC

  • UPDATE: Introducing a new and more robust Site Concentrator feature that replaces the previous version
  • UPDATE:  Allow the Site Concentrator to listen on a custom port
  • BUGFIX: Ensure the Site Concentrator purges the cache correctly
  • BUGFIX: Correct an issue blocking the Site Concentrator from writing to a custom path
  • BUGFIX: Resolve an issue whereby Site Concentrator was causing Take Control authentication to fail
  • BUGFIX: Resolve a MAX Backup check issue


Agent v9.8.1 GA –
Includes all the updates since the current production Agent v9.7.2

Agent v9.8.1 Release Candidate

  • UPDATE: Add support for “VIPRE Business Agent 7.0” to Antivirus update check

Agent v9.8.0 Release Candidate

  • UPDATE: Managed Online Backup updated to latest version of MAX Backup v14.1 / IASO 2014 v14.1
  • BUGFIX: Ensure the Vulnerability Scan runs in accordance with Patch Management policy settings
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