MAX RM – QuickBooks quarantine issue – Resolution

We are aware of an issue with the Managed Antivirus feature quarantining QuickBooks applications. This has been addressed in the latest definitions updates (41468 and beyond) and it is no longer quarantining the files, however you will be required to release these files from the quarantine manually.

To ensure that this does not re-quarantine the file, please ensure that you update the definitions on the device(s) affected, first by right clicking the device > Managed Antivirus Scan > Update Definitions. Once this has been carried out, if you then release the files and re-run the checks this will correct the false positive issue.

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