MAX Service Desk 2.7 Release

We are are pleased to announce the release of MAX Service Desk 2.7, which is currently rolling out across all installations and will be available to all customers by Thursday 12th May. The release includes the following:

New Features

  • Multiple attachment support when creating or responding to tickets
  • Summary Contract information added to Customer view
  • Search filter added to Customers, Customer Contacts and User Contacts
  • Session timeout management improved. Ability to capture unsaved data provided
  • Tickets raised via email include CC: list
  • PDF export option added to reports with Export Report option

Bugs Fixed

  • Attachments search now searches for uploader name in addition to file name
  • Inactive or hidden agents no longer visible in ticket filters
  • MAX Remote Management created tickets now correctly set customer
  • Context menu restored for MAX Remote Management settings page
  • Tickets ‘Page refresh rate’ selection improved
  • Standalone Service Desk users password reset now possible
  • Custom fields front end validation fixed
  • Incorrect language translations fixed – SLA tag and some Italian text
  • Do not allow Default Queue to be deleted
  • Allow avatar to be added when creating a Staff Agent
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