MSP RMM Release… Take Control Enhancements GA, Faster Server Overdue Alerts GA, Latest Mac Agent GA, and More

We’re pleased to confirm the latest Dashboard release is rolling out across the territories, and will be available to all customers by Thursday tomorrow. In today’s update, a whole line-up of great feature enhancements becomes generally available (GA):

  • Enhanced Take Control with engine selection: MSP Anywhere or TeamViewer
  • Faster server overdue alerting, up to 1 minute for critical infrastructure
  • Support for upstream proxies in Site Concentrator
  • A new Mac Agent built on top of our real-time architecture for faster monitoring

In addition, we have an update to make the Site Installation Package feature easier to use. There is also a name change to one of the integrated features: Going forward, ‘Managed Online Backup’ is called ‘Backup & Recovery’, bringing it inline with MSP Backup & Recovery, the market-leading standalone solution.

Click here to find out more, including links to screenshots and details on how to take advantage of this latest set of updates.

 

Summary for Service Release
– New MSP Anywhere-powered Take Control GA, Faster Server Overdue Alerts GA, Site Concentrator enhancements GA, Windows and Mac Agent GA, Backup & Reccovery feature name update
– Dashboard v6.35
– Windows Agent v10.5.4 GA, Mac Agent 2.1.0 GA, new Mac RC Agent v2.1.1

Dashboard 6.35
UPDATE: MSP Anywhere-powered Take Control promoted to GA, with the option for users to select their preferred Take Control engine
UPDATE: Site Installation Package dialog updated to remove the Agent Key password requirement and to make it Client Group aware
UPDATE: ‘Managed Online Backup’ is renamed ‘Backup & Recovery’

KNOWN ISSUE: The Take Control engine selection in the Settings rollout tree will revert back to TeamViewer as part of the release. Following the Dashboard release, customers can re-select MSP Anywhere as the preferred Take Control engine at policy level in the Settings dialog going forward.

KNOWN ISSUE: The RMM mobile apps do not yet support MSP-Anywhere based Take Control. We are working on a mobile app update to add this and expect to release this soon.

Mac Agent 2.1.1 RC
BUGFIX: Resolve issue with running script checks
BUGFIX: Resolve issue with script parameter handling

Windows Agent 10.5.4 GA
Agent 10.5.4 includes all the updates since the current production Agent v10.4.3:

Agent 10.5.4 RC
UPDATE: Feature pack update to TeamViewer-powered Take Control (no customer-facing changes)

Agent 10.5.3 RC
UPDATE: Improved fail-over mechanism for environments with upstream proxy servers
UPDATE: Add support for Kaspersky 2015, 2016 and 2017 in AV Update check
UPDATE: Automated Take Control debug log collection
UPDATE: Updated Risk Intelligence components
BUGFIX: Fix issue with Altaro Hyper-V Backup check
BUGFIX: Fix issue with ShadowProtect SPX
BUGFIX: Resolve issue with Patch installation

Agent 10.5.2 RC
UPDATE: Improved fail-over mechanism for environments with upstream proxy servers

UPDATE: Updated Support for Kaspersky 2015, 2016 and 20167 to AV Update check
UPDATE: Automated Take Control debug log collection
UPDATE: Updated Risk Intelligence components
BUGFIX: Fixes issue with Altaro Hyper-V Backup check
BUGFIX: Fixes issue with ShadowProtect SPX

Agent v10.5.1 RC
UPDATE: Site Concentrator enhancements to support proxy environments and Windows Firewall ports

BUGFIX: Correct issue so the Advanced Monitoring Agent doesn’t go overdue after updating the Agent to a new version
BUGFIX: Improvements to asset scan to resolve duplicate software entries and unknown characters issue related to DWORD type
BUGFIX: Ensure the Event Log Check doesn’t fail due to quotation marks or square brackets passed in the message string
BUGFIX: Correct issue with Kaspersky Endpoint Security 10 in AV Check to ensure it’s updating its defs 10.5.0

Agent v10.5.0 RC
UPDATE: New Take Control Host for Windows

UPDATE: Error-free reconnection to Take Control session after device reboot
BUGFIX: Ensure disconnecting a Take Control session does not leave Desktop Wallpaper blank

Agent v10.4.4 RC
UPDATE: Add support for ‘CloudBerry Backup’ to Backup Check

Mac 2.1.0 GA
Agent 2.1.0 includes all the updates since the current production Agent v1.5.3:

Mac Agent 2.1.0 RC
FEATURE: Introducing Mac support in MSP Anywhere-based Take Control, allowing users to take control of Mac workstations
UPDATE: Updated Risk Intelligence components with improvements to error handling and scan scheduling
UPDATE: Introduction of 5 and 15 minute monitoring cycles for 24×7 Checks
BUGFIX: Correctly pass Script Check parameters

Mac Agent 2.0.0 RC
UPDATE: New RC Agent for Apple Macs, introducing real-time architecture support for Apple computers, available for supported OS X and macOS systems: 10.7 ‘Lion’ and above

UPDATE: Faster processing of Check edits and of new Script Check additions
UPDATE: Option to set the Mac Agent to 120 minute monitoring

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