MSP Backup & Recovery: ISP issue impacting backup connectivity: US West Coast

Our technicians are currently investigating reports of slow or limited network connectivity for some backup devices pointing to storage nodes in our Los Angeles, California data center.  We believe the issue to be isolated to specific ISP segments along the route, so not all devices will be impacted. We are working with our providers to identify and resolve the issue as quickly as possible.

We are experiencing a higher than normal volume of support calls due to this issue which may increase hold times.  If you believe you are experiencing this issue and it is a non-critical situation for you or your customers then please open a support ticket online in our support portal.  This will allow our support queues to remain clear for more critical backup and data recovery issues.

We will update this site once we have additional information and/ or an ETA for issue resolution.

About Eric S. Harless

Eric is a Senior Sales Enablement Manager / Senior Product Manager for the SolarWinds MSP | Backup & Recovery products and is focused on customer experience, product usability, reliability, and scale-ability.
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