Author Archives: brianmackie

MSP RMM Release: Dashboard Security Updates, Patch Management Improvements, Agent v10.5.12 GA

We’re pleased to let you know that in this week’s release, we have a set of updates to Two-Factor Authentication and IP Address Verification, to help you roll the enhanced Dashboard security out to your organisation.  This week’s release also includes … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MSP RMM: Scheduled Maintenance, Wednesday 24th May

We’re planning to perform database maintenance to MSP Remote Monitoring & Management on Wednesday, 24th May. The work will affect RMM Dashboard access and services in the European region, specifically in France, Benelux, Ireland and Eastern Europe. Germany, the UK, and other territories are … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

MSP RMM: Service Release, May 19th

We’re pleased to confirm the latest Dashboard release, v6.41, is now available in all territories. This update contains a set of customer service improvements and bug fixes, see release notes below for details. Here’s the summary of today’s update… Summary for Service … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

Ransomware Attack – How to verify if your devices are fully protected against WannaCry Ransomware

This is an advisory post to help you confirm if your Windows devices are protected from the current ransomware attack, by having the critical Windows patch installed. We’ve published a knowledge base article that explains in specific steps how to use Patch Management … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

Bitdefender Update Re: WannaCryptor/WannaCry Ransomware Attack

Please see this link for updated information and official answer from Bitdefender re: the WannaCryptor/WannaCry ransomware attack, https://businessinsights.bitdefender.com/wormable-ransomware-strain-uses-freshly-leaked-exploit-to-encrypt-data We will continue to monitor channels and share information as it becomes available.

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

Ransomware Attack – Windows Patch

Windows devices need to be patched immediately if they are missing a critical Windows patch, to protect from the current ransomware attack. Specifically, on May 12, 2017 a new strain of the Ransom.CryptXXX (WannaCry) strain of ransomware began spreading widely … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

MSP RMM: Scheduled Maintenance, Saturday 13th May

We’re planning to perform database maintenance to MSP Remote Monitoring & Management on Saturday, 13th May. The work will affect RMM Dashboard access and services in the German territory. Other regions are not affected. As is our normal practice, the work will be … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates