Category Archives: MSP Remote Monitoring & Management service updates

MSP Backup & Recovery: Scheduled Maintenance, Thursday 25th May

We will be performing a Cloud Service restart to update our Management Server infrastructure to version 17.5 SP1 on Thursday, 25th May.

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MSP RMM: Scheduled Maintenance, Wednesday 24th May

We’re planning to perform database maintenance to MSP Remote Monitoring & Management on Wednesday, 24th May. The work will affect RMM Dashboard access and services in the European region, specifically in France, Benelux, Ireland and Eastern Europe. Germany, the UK, and other territories are … Continue reading

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MSP RMM: Web Protection Service Release

We’re pleased to announce that the latest Web Protection release, v5.1 has now been released to the AP region, and will roll-out to all remaining territories by next Monday, 22-May-2017. Here’s the full list of what’s included in this release:

Posted in MSP Remote Monitoring & Management service updates

Ransomware Attack – How to verify if your devices are fully protected against WannaCry Ransomware

This is an advisory post to help you confirm if your Windows devices are protected from the current ransomware attack, by having the critical Windows patch installed. We’ve published a knowledge base article that explains in specific steps how to use Patch Management … Continue reading

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Bitdefender Update Re: WannaCryptor/WannaCry Ransomware Attack

Please see this link for updated information and official answer from Bitdefender re: the WannaCryptor/WannaCry ransomware attack, https://businessinsights.bitdefender.com/wormable-ransomware-strain-uses-freshly-leaked-exploit-to-encrypt-data We will continue to monitor channels and share information as it becomes available.

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

Ransomware Attack – Windows Patch

Windows devices need to be patched immediately if they are missing a critical Windows patch, to protect from the current ransomware attack. Specifically, on May 12, 2017 a new strain of the Ransom.CryptXXX (WannaCry) strain of ransomware began spreading widely … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

MSP RMM: Web Protection Reporting Outage – Americas Only – RESOLVED

3:40 AM  EDT – We are currently experiencing an issue with our Web Protection reporting system. The South pane, Overview, and Report Builder functions are impacted during this outage. Endpoint Web Protection will continue to operate normally. RESOLVED – Our hosting … Continue reading

Posted in MSP Remote Monitoring & Management service updates