Category Archives: MSP Service Desk

MSP Service Desk: Performance issue in EMEA region – Resolved

The performance issue highlighted earlier has been resolved. Thank you for your patience while we investigated and addressed the issue.

Posted in MSP Service Desk, MSP Service Desk service updates

MSP Service Desk: Performance issue in EMEA region

We’re investigating a performance issue with MSP Service Desk that’s affecting customers in the EMEA region. Our engineers are looking into the issue and we’ll post an update when we have more information to share. Our apologies for any inconvenience … Continue reading

Posted in MSP Service Desk, MSP Service Desk service updates

MSP Service Desk: Performance issue in EMEA region – Resolved

The performance issue highlighted earlier has been resolved. Thank you for your patience while we investigated and addressed the issue.

Posted in MSP Service Desk, MSP Service Desk service updates

MSP Service Desk: Performance issue in EMEA region

We’re investigating a performance issue with MSP Service Desk that’s affecting customers in the EMEA region. Our engineers are looking into the issue and we’ll post an update when we have more information to share. Our apologies for any inconvenience … Continue reading

Posted in MSP Service Desk, MSP Service Desk service updates

Tech Support: Telephone System: Resolved

We have managed to resolve the partial telephone outage. It is now possible to call our Technical Support team via telephone. Thanks for your patience and our apologies for any inconvenience caused.  

Posted in MSP Backup & Recovery, MSP Backup & Recovery service updates, MSP Mail, MSP Mail service updates, MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates, MSP Risk Intelligence, MSP Risk Intelligence service updates, MSP Service Desk

Tech Support: Telephone System

We are currently experiencing a partial phone system outage that is impacting our Technical Support service.  At this time it is not possible to connect to Techncial Support via the phone. We are working on this with every priority and … Continue reading

Posted in MSP Backup & Recovery, MSP Backup & Recovery service updates, MSP Mail, MSP Mail service updates, MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates, MSP Risk Intelligence, MSP Risk Intelligence service updates, MSP Service Desk, MSP Service Desk service updates

MSP Service Desk: Performance Issue In European Region – RESOLVED

Further to the earlier notice, the issue affecting MSP Service Desk in the European region has been resolved. Service Desk is now running at regular speed and performance again. We’re continuing to investigate and work on the cause to avoid the issue … Continue reading

Posted in MSP Service Desk, MSP Service Desk service updates