Ransomware Attack – How to verify if your devices are fully protected against WannaCry Ransomware

This is an advisory post to help you confirm if your Windows devices are protected from the current ransomware attack, by having the critical Windows patch installed.

We’ve published a knowledge base article that explains in specific steps how to use Patch Management in the RMM Dashboard to check if your devices are protected – please see:

https://support.solarwindsmsp.com/kb/msp_rmm_(saas)/How-to-verify-if-your-devices-are-fully-protected-against-WannaCry-Ransomware

We’ve devised the list of Windows cumulative updates that contain the MS17-010 patch, which is listed below. Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

Bitdefender Update Re: WannaCryptor/WannaCry Ransomware Attack

Please see this link for updated information and official answer from Bitdefender re: the WannaCryptor/WannaCry ransomware attack,

https://businessinsights.bitdefender.com/wormable-ransomware-strain-uses-freshly-leaked-exploit-to-encrypt-data

We will continue to monitor channels and share information as it becomes available.

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

Ransomware Attack – Windows Patch

Windows devices need to be patched immediately if they are missing a critical Windows patch, to protect from the current ransomware attack.

Specifically, on May 12, 2017 a new strain of the Ransom.CryptXXX (WannaCry) strain of ransomware began spreading widely impacting a large number of organizations, particularly in Europe. Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

MSP RMM: Service Release, May 9th – Update

We’re pleased to confirm that the latest Dashboard release, v6.40.2 has now been released to the Americas region, and is now available in all territories.

Here’s the full list of what’s included in this week’s release:

Summary for Service Release
– Customer support bug fixes
– Dashboard v6.40.2
– No Agent change Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MSP RMM: Web Protection Reporting Outage – Americas Only – RESOLVED

3:40 AM  EDT – We are currently experiencing an issue with our Web Protection reporting system. The South pane, Overview, and Report Builder functions are impacted during this outage. Endpoint Web Protection will continue to operate normally.

RESOLVED – Our hosting provider is working to resolve the issue quickly. Thank you for your patience.

Posted in MSP Remote Monitoring & Management service updates

MSP RMM: Scheduled Maintenance, Saturday 13th May

We’re planning to perform database maintenance to MSP Remote Monitoring & Management on Saturday, 13th May. The work will affect RMM Dashboard access and services in the German territory. Other regions are not affected. As is our normal practice, the work will be performed out of office hours to minimise disruption.

The maintenance schedule is as follows:

  • Germany – 10:00pm to 11:00pm CET

Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

MSP RMM: Web Protection Reporting Outage – Americas Only

3:20 AM  EDT – We are currently experiencing an issue with our Web Protection reporting system. The South pane, Overview, and Report Builder functions are impacted during this outage. Endpoint Web Protection will continue to operate normally.

Our hosting provider is working to resolve the issue quickly. Thank you for your patience.

Posted in MSP Remote Monitoring & Management service updates