MSP RMM Release: Take Control VoIP, Improved Restore Function in Backup & Recovery, and 2FA – Update

We’re pleased to confirm that the latest Dashboard release is now available in all of the European territories, in follow-up to yesterday’s update – for details of what’s included, please see yesterday’s release post (note that the MSP Anywhere Take Control improvements are not yet turned on, they’re expected to roll out globally by end of the week.)

In addition to Dashboard 6.40, we’ll also be enabling the Two-Factor Authentication enhancements we highlighted in this release post for customers in Asia Pacific and Europe. Users will start to see a dialog advising them to enable 2FA in order to continue using Take Control and Remote Background Management. The additional security can help protect your account and the remote access features from any unauthorised access. Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MSP Service Desk: Performance issue in EMEA region – Resolved

The performance issue highlighted earlier has been resolved. Thank you for your patience while we investigated and addressed the issue.

Posted in MSP Service Desk, MSP Service Desk service updates

MSP Service Desk: Performance issue in EMEA region

We’re investigating a performance issue with MSP Service Desk that’s affecting customers in the EMEA region. Our engineers are looking into the issue and we’ll post an update when we have more information to share. Our apologies for any inconvenience caused.

Posted in MSP Service Desk, MSP Service Desk service updates

MSP RMM: Web Protection Reporting Outage – Americas Only – RESOLVED

12:24 AM  EDT – We are currently experiencing an issue with our Web Protection reporting system. The South pane, Overview, and Report Builder functions are impacted during this outage. Endpoint Web Protection will operate normally.

RESOLVED – Our hosting provider is working to resolve the issue quickly. Thank you for your patience.

Posted in MSP Remote Monitoring & Management service updates

MSP RMM Release: Take Control VoIP, Improved Restore Function in Backup & Recovery

We’re pleased to announce that we’ve started the roll out of the latest Dashboard release, which includes an exciting new MSP Anywhere Take Control feature and a workflow improvement to Backup & Recovery.

The Backup & Recovery enhancement is currently rolling out to customers in Asia Pacific and selected European territories. Other territories, including the US, UK, Benelux, Germany and France, will follow in the next few days. The improvements to Take Control will go live later in the week for all areas, we’ll of course let you know when the updates are available in each region.

Here are the details of what’s included: Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MSP RMM: Enhance Security with Two-Factor Authentication

Security matters now more than ever, especially for the work you do. With this in mind, we’re planning to release an update in the coming days that’s designed to further protect you and your customers’ data and devices from compromise or attack. Soon we’ll be requiring you to use Two-Factor Authentication (2FA) when logging into the Dashboard in order to use two key features: Take Control and Remote Background Management.

2FA is one of the most effective ways to thwart a would-be security breach and can help to prevent an attack in the event a user’s login credentials are accidentally compromised. Protecting your customers from all vectors of attack is part of today’s IT landscape, and as trusted IT advisors, it’s imperative for us to help you make sure system access is as secure as possible. Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MSP Backup & Recovery & MSP RMM: Scheduled Maintenance in Australia region, 25th April

Our ISP partner in Sydney, Australia will be performing an upgrade of Ethernet transmission cards in the Optus network starting on Tuesday, 25th April. The work will affect the availability of the Backup and Restore options in MSP Backup & Recovery and in the integrated version in MSP Remote Monitoring & Management, for a maximum of 10 minutes between 11:00 PM and 06:00 AM Sydney/NSW time. Other regions are not affected. Continue reading

Posted in MSP Backup & Recovery, MSP Backup & Recovery service updates, MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates