MSP Mail: Resolution of Database Issues at California Datacenter

7:00pm Pacific / 3:00am GMT — We believe that the issue impacting some of the database systems at the California datacenter has been identified and remediated.  Message processing has been stable and operating at normal levels over the last few hours.  We will continue to monitor closely, and will post any further updates here.

Posted in MSP Mail, MSP Mail service updates

MSP Mail: Message delays impacting US infrastructure

11:45AM Pacific / 7:45PM GMT – Our monitoring recently detected an increase in database response times which is impacting our US filtering infrastructure.  This may delay some inbound and outbound message traffic for customers sending through our US datacenter.   Our engineering team is investigating further, and we will post updates as soon as they are available.

Thank you for your patience as we work to address this.

Posted in MSP Mail, MSP Mail service updates

MSP RMM Service Release, February 21st

Today’s Dashboard release contains a minor UI update along with a customer service improvement – see release notes below for details. The update is currently rolling out across the territories and will be available to all customers by Wednesday, February 22nd.

Here’s the summary for today’s update…

Summary for Service Release
– Customer service priorities
– Dashboard v6.38.1
– No Agent change Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MSP RMM Release: Risk Intelligence Custom Scans, SMS Text Alerts for Workstations

We’re pleased to confirm that in today’s RMM Dashboard release we’re adding the ability for you to add custom scans to Risk Intelligence policies, giving you greater control over what data and locations are included in your Risk Intelligence profile, and enhanced Analytics Reporting.

In addition to the Risk Intelligence update, we’re also adding the ability for you to receive SMS text alerts for critical workstation issues, just like you can for servers. Now you can be alerted automatically of any major issue affecting workstations and their users.

The release is currently rolling out across the Dashboard territories and will be available to all customers by start of the working day tomorrow, Friday 17th.

Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MSP Mail – 16:25 GMT / 08:25 PT – Outbound filtering delays in European mail traffic – RESOLVED

Further to the previous post, the outbound filtering in the European datacenters has returned to normal processing times, and all monitoring is reporting that the systems are functioning normally.

Further root cause analysis is underway by our technology team on this issue to prevent future recurrences of this, and similar issues, from arising in the future.

We thank you for your patience in this matter whilst we addressed this issue, and apologize for any inconvenience which this may have caused.

 

Posted in MSP Mail, MSP Mail service updates

MSP RMM: Antivirus Tab for MAV (Bitdefender) having issues not loading in European region – RESOLVED

Further to the previous post, the issue affecting the loading of the Antivirus Tab for Managed Antivirus (Bitdefender) in the European region has been resolved. We apologise for any inconvenience this may have caused.

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

MSP Mail – 13:47 GMT / 05:47 PT – Outbound filtering delays in European mail traffic

Our monitoring has alerted us to a degradation in performance for our European infrastructure for MSP Mail, which is affecting outbound filtering performance.

Whilst we investigate the cause of this issue, outbound mail delivery will take slightly longer than usual.  Inbound mail filtering and acceptance will not be subject to these delays. Other datacenters are unaffected by this issue.

We are continuing to work on resolving this issue, and restoring outbound filtering performance to normal levels. We will post further updates to this situation when they become available.

Posted in MSP Mail, MSP Mail service updates