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Monthly Archives: January 2012
Update on MAX Mail control panel
The engineering team was able to isolate the slow responsiveness of the control panel; the problems were caused by intermittent locking of the master configuration database. We have taken some corrective measures, and the control panel is back online and … Continue reading
Posted in MSP Mail
Slow Response for MAX Mail control panel
We are currently seeing very slow response times from the MAX Mail control panel. The engineering team is investigating and we will post an update shortly. Mail flow is normal.
Posted in MSP Mail
Dashboard v5.21.5 and Agent v8.10.3 – AVG v8.5, v9.0, 2011 and 2012
AVG have recently changed the definition versions used by 2011 and 2012 to be some 600 higher than those used by v8.5 and v9.0 causing the Antivirus Update checks for AVG to fail for AVG v8.5 and AVG v9.0. Therefore, … Continue reading
Completion of scheduled maintenance
The scheduled maintenance involving the load balancers in front of the MAX Mail control panel servers has been completed successfully.
Posted in MSP Mail
Emergency maintenance for control panel scheduled for Wednesday 0100 GMT
We are in the process of addressing a hardware problem on one of the load balancers in front of the control panel servers used for the GFI MAX Mail service. As part of this, we will need to move an … Continue reading
Posted in MSP Mail
SSL Certificates for legacy Agent uploads in Ireland / Non-disruptive maintenance
Monday 16th January 2012, 6pm – 8pm GMT We will be installing new SSL certificates for the hound-dog.ie domain (which may be used for Agent uploads by servers on which the Agent was first installed before October 2007) at the … Continue reading
Outbound issues resolved
The connectivity issues with the outbound filters have been resolved. There was a period of approximately 15 minutes in which some outbound messages may have been deferred due to difficulties in connecting to the outbound filters at the affected datacenters, … Continue reading
Posted in MSP Mail
Connectivity issue with outbound filters
Our monitoring has detected some connectivity problems in the last 15 minutes or so with our outbound filtering servers, at two of our datacenters. Our engineers are currently investigating. Inbound filtering is unaffected.
Posted in MSP Mail
No communication from MAV Agent…
Several customers have reported receiving a significant number of “No communication from MAV Agent…” alerts this past weekend. Unfortunately, the reason for this was that the DNS provider with whom we host the DNS records used by the Managed Antivirus … Continue reading
