Monthly Archives: February 2012

Non-disruptive maintenance – GFI MAX RemoteManagement UK instance – Thursday 16th February – Complete

This maintenance took slightly longer to complete than originally planned, but it is now complete with no downtime or interruption in service. Further maintenance windows will be scheduled over the coming days and weeks as we continue to implement upgrades … Continue reading

Posted in MSP Remote Monitoring & Management service updates

Update on MAX Mail control panel

Our engineers identified some long-running database queries that were impacting the speed of the control panel, and have taken corrective measures. The speed of the control panel is now back to normal, and we are continuing to monitor the system … Continue reading

Posted in MSP Mail

GFI MAX RemoteManagement – US System Instance – Interruption to delivery of SMS – Resolved

The SMS Gateway provider for our US System Instance serving customers in North America and North East Asia experienced a brief outage this afternoon between 1.38pm EST and 2.10pm EST which impacted the delivery of SMS alerts to customers. The … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

Non-disruptive maintenance – GFI MAX RemoteManagement UK instance – Thursday 16th February, 7pm – 9pm

Over the past year, we have implemented a number of updates to the database schema, storage engine and physical hardware of the GFI MAX RemoteManagement system instance in US to alleviate performance problems. We will shortly be continuing this process … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

Slowness of MAX Mail control panel

We have been seeing slower than normal response times from the control panel.  Our engineers are currently investigating this; we will post an update as their investigation progresses. Mail flow is unaffected by the speed of the control panel.

Posted in MSP Mail, MSP Mail service updates