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Monthly Archives: March 2012
GFI MAX RemoteManagement – No communication from Managed Antivirus Agent (US System Instance)
Hi Everyone, In the early hours of Friday 23rd March, a regular database maintenance routine took longer than expected to complete on our US system instance. This impacted system performance and may have resulted in false positive “No communication from … Continue reading
forums.gfi.com – maintenance
Hi Everyone, A quick note to let you know that forums.gfi.com will be unavailable on Saturday 16th March between… 8am – 2pm CET 7am – 1pm GMT 4am – 10am EDT 3am – 9am CDT 1am – 7am PDT … … Continue reading
GFI MAX RemoteManagement – US Instance – Performance – Resolved
We resolved a condition in the database of the US system instance which impeded the system performance. The system now operates normally and we will continue to monitor closely as we continue to analyze and improve the system configuration. Again … Continue reading
GFI MAX RemoteManagement – US Instance – Performance – Problem
Our US system instance is up but the performance is currently impaired. The cause is the increased number of updates being installed on servers and workstations following Patch Tuesday. We are currently monitoring the situation and doing what we can … Continue reading
MAX Mail Control Panel Back Online
The MAX Mail control panel is now back online. The engineering team is reviewing the configuration database and other logs, to evaluate potential preventative steps that may be taken to prevent a recurrence of the issue. We apologize for the … Continue reading
Posted in MSP Mail, MSP Mail service updates
Update on MAX Mail Control Panel
The engineering team has identified the source of the control panel issues to be a problem with the configuration database. The control panel has been taken offline temporarily while the team works on this further. We will continue to post … Continue reading
Posted in MSP Mail, MSP Mail service updates
Slowness with MAX Mail Control Panel
For the last 10 minutes or so, we have been seeing slowness with the MAX Mail control panel. Our engineers are currently investigating, and we will post an update to this site shortly. Message flow is not impacted.
Posted in MSP Mail, MSP Mail service updates
GFI MAX RemoteManagement – Aus/NZ Instance – Performance – Resolved
We have made some changes to the configuration of the physical disk susbsytem on our master database server and these changes appear to have resolved the performance problems we were experiencing although we are still investigating exactly what caused this. … Continue reading
GFI MAX RemoteManagement – Aus/NZ Instance – Performance – Problem
We are currently investigating a performance problem with our system instance serving customers in Australia and New Zealand. The system is operatoinal, but performing slowly. We will provide further status updates as more information becomes available. IN the meantime, we … Continue reading
Scheduled maintenance for mail services
We will be implementing an updated backup mechanism for the I-3 mail server, which is used by a small number of GFI MAX MailProtection customers. This work will require a brief maintenance window this Saturday morning, March 3, at 2am … Continue reading
Posted in MSP Mail, MSP Mail service updates
