Monthly Archives: June 2012

Update on Commtouch

The Commtouch service has been responding normally for the last 15 minutes.    We will continue to monitor and will post another update if the issue recurs.  

Posted in MSP Mail, MSP Mail service updates

Update on Commtouch Component

The Commtouch service is now responding to DNS queries.  Our engineers are continuing to investigate and are still assessing the possible removal of that component from our service if necessary.

Posted in MSP Mail, MSP Mail service updates

Issues with Filtering Component of MAX Mail

In the last half hour or so, our monitoring has detected issues affecting MAX Mail for both inbound and outbound message processing.  Our engineers have tracked this down to one of the third-party technologies used in the service.  That component, … Continue reading

Posted in MSP Mail, MSP Mail service updates

MAX Mail Control Panel Maintenance

Due to a hardware failure of one of the load balancers in the Los Angeles data center, our engineers are in the process of migrating the control panel to a different set of load balancers. This process has begun and … Continue reading

Posted in MSP Mail, MSP Mail service updates

Update on Inbound Mail Delays

The engineering team has taken numerous steps to resolve the inbound delays that were occurring primarily at the Texas datacenter. Over the last two hours, our monitoring has shown message processing times in the normal range, and it is unlikely … Continue reading

Posted in MSP Mail, MSP Mail service updates

Inbound Mail Delays at Texas datacenter

Our monitoring has picked up delays processing some inbound mail, particularly at the Dallas datacenter.  Our engineering team is investigating this and we will post an update once we have one.  

Posted in MSP Mail, MSP Mail service updates

Agent v8.13.1 Release Candidate

Agent v8.13.1 is in the process of being made available on Release Candidate to all territories with the following release note: BUGFIX: Ensure Managed Online Backup can successfully backup and restore at all times after restarting backup service. This replaces … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes