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Monthly Archives: June 2012
Update on Commtouch
The Commtouch service has been responding normally for the last 15 minutes. We will continue to monitor and will post another update if the issue recurs.
Posted in MSP Mail, MSP Mail service updates
Update on Commtouch Component
The Commtouch service is now responding to DNS queries. Our engineers are continuing to investigate and are still assessing the possible removal of that component from our service if necessary.
Posted in MSP Mail, MSP Mail service updates
Issues with Filtering Component of MAX Mail
In the last half hour or so, our monitoring has detected issues affecting MAX Mail for both inbound and outbound message processing. Our engineers have tracked this down to one of the third-party technologies used in the service. That component, … Continue reading
Posted in MSP Mail, MSP Mail service updates
MAX Mail Control Panel Maintenance
Due to a hardware failure of one of the load balancers in the Los Angeles data center, our engineers are in the process of migrating the control panel to a different set of load balancers. This process has begun and … Continue reading
Posted in MSP Mail, MSP Mail service updates
Update on Inbound Mail Delays
The engineering team has taken numerous steps to resolve the inbound delays that were occurring primarily at the Texas datacenter. Over the last two hours, our monitoring has shown message processing times in the normal range, and it is unlikely … Continue reading
Posted in MSP Mail, MSP Mail service updates
Inbound Mail Delays at Texas datacenter
Our monitoring has picked up delays processing some inbound mail, particularly at the Dallas datacenter. Our engineering team is investigating this and we will post an update once we have one.
Posted in MSP Mail, MSP Mail service updates
Agent v8.13.1 Release Candidate
Agent v8.13.1 is in the process of being made available on Release Candidate to all territories with the following release note: BUGFIX: Ensure Managed Online Backup can successfully backup and restore at all times after restarting backup service. This replaces … Continue reading
Dashboard v5.24 and Agent v8.13.0 RC
Dashboard 5.24 and Agent 8.13.0 RC will be released to all territories tonight so that they available for start of business tomorrow Wednesday 20th June 2012. Highlights are bandwidth throttling for Managed Online Backup, remediation for missed backups, report-only performance … Continue reading
GFI MAX RemoteManagement – DE System Instance – non-disruptive hardware replacement – completed
Hello, the maintenance is complete. Regards, The GFI MAX Team Hallo, Der Hardwaretausch ist abgeschlossen. Grüße, Das GFI MAX Team
GFI MAX RemoteManagement – DE System Instance – non-disruptive hardware replacement
Hello, (German version below) we have been notified of a hardware fault in one of our servers of the GFI MAX RemoteManagement instance servicing customers in Germany, Austria and Switzerland. This affects only one out of four servers receiving uploads … Continue reading
