Monthly Archives: June 2012

The Commtouch service has been responding normally for the last 15 minutes.    We will continue to monitor and will post another update if the issue recurs.  

The Commtouch service is now responding to DNS queries.  Our engineers are continuing to investigate and are still assessing the possible removal of that component from our service if necessary.

In the last half hour or so, our monitoring has detected issues affecting MAX Mail for both inbound and outbound message processing.  Our engineers have tracked this down to one of the third-party technologies used in the service.  That component, … Continue reading →

Due to a hardware failure of one of the load balancers in the Los Angeles data center, our engineers are in the process of migrating the control panel to a different set of load balancers. This process has begun and … Continue reading →

The engineering team has taken numerous steps to resolve the inbound delays that were occurring primarily at the Texas datacenter. Over the last two hours, our monitoring has shown message processing times in the normal range, and it is unlikely … Continue reading →

Our monitoring has picked up delays processing some inbound mail, particularly at the Dallas datacenter.  Our engineering team is investigating this and we will post an update once we have one.