Monthly Archives: July 2012

GFI MAX RemoteManagement – US Instance – Maintenance Complete

Hi Everyone, This morning’s maintenance was completed within the allocated window. There was a single period of downtime during the first hour of the maintenance window. However, the processing of uploads and sending of email alerts quickly resumed with the … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement – US Instance – Maintenance Window

Hi Everyone, In an effort to address the recent problems that have impacted the performance of the US Instance of GFI MAX RemoteManagement, we are scheduling a maintenance window on Tuesday 31st July (at the times below) to increase available … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement – US Instance – Performance Problems

Hi Everyone, The US System Instance of GFI MAX RemoteManagement is currently experiencing performance problems, causing some delays processing uploads and sending alerts as well as impacting the responsiveness of Dashboard. We are actively monitoring and managing the situation and … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement – Agent 8.13.3 bugfix release – SNMP

Agent 8.13.3 is being made available now. This is a bugfix release addressing an issue reported with recent rewrite of the SNMP check. The release notes are as follows: Agent v8.13.3 BUGFIX: Correct the comparison logic in the SNMP check … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

Resolution of Issues with Re-branded Control Panels

The issue was resolved and all re-branded MAX Mail control panel sites have been responding normally.  Our engineers will continue to monitor and take any additional action necessary. Our apologies for any inconvenience.  

Posted in MSP Mail, MSP Mail service updates

Issues with Re-branded MAX Mail Control Panel

Our engineers are working on an issue affecting the branded site servers for the MAX Mail control panel.  Re-branded versions of the control panel are experiencing intermittent connectivity issues.  We expect this to be resolved shortly. Message flow is not … Continue reading

Posted in MSP Mail, MSP Mail service updates

GFI MAX RemoteManagement – US System Instance – Momentary Outage

Hi Everyone, Unfortunately, our US system instance has just experienced a momentary outage caused by the loss of power to our master database server. This was due to an operational error by an engineer in the data centre and was … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

Linux Monitoring Agent – v0.7.0 [Beta1]

Hi Everyone, The repositories containing the Linux Monitoring Agent Beta1 release will be available within the next few hours. The release notes are as follows: 0.7.0 [Beta1] – 2012-07-23 FEATURE: File System Space check FEATURE: Physical Disk Health check FEATURE: … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement – Dashboard v5.25

Hi Everyone, Dashboard v5.25 is in the process of being released to all territories to add support for the upcoming Linux Monitoring Agent Beta1 release. Details of the repositories containing the Beta1 release of the Linux Monitoring Agent along with … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

Resolution of network problems at Seattle datacenter

Earlier this afternoon, starting at approximate 12:30 PM Pacific, one of the North American datacenters used for the MAX Mail service, a SoftLayer facility in Seattle, experienced issues with their fiber data connections which brought the facility offline.  The other … Continue reading

Posted in MSP Mail, MSP Mail service updates