Monthly Archives: July 2012

GFI MAX RemoteManagement – Brief problem accessing US Dashboard

Hi Everyone, We have just been alerted to a brief problem with the primary Dashbord server of our US system instance that was causing Dashboard access to be slower than normal and on occassion, time out. We have taken corrective … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

Managed Antivirus: High CPU Usage – Update

Hi Everyone, Further to this, it now appears that the problem may not be completely resolved until Managed Antivirus is updated to definition version 12218 (released earlier today). Once again, we apologize for any inconvenience caused. Regards, The GFI MAX … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

Managed Antivirus: High CPU Usage

Hi Everyone, We are aware of an issue in Managed Antivirus definition file releases 12207 to 12210 which in some circumstance may lead to high CPU usage, this behaviour was fixed in core 12212 and above. On device experiencing this … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement – DE System Instance – non-disruptive hardware replacement – completed

Hallo, Der Hardwaretausch ist frühzeitig abgeschlossen. Grüße, Das GFI MAX Team   Hello, the maintenance completed ahead of time. Regards, The GFI MAX Team

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement – DE System Instance – non-disruptive hardware replacement

Liebe Kunden, (English version below) In einem Server der GFI MAX RemoteManagement-Instanz für DACH wurde ein Hardwareausfall festgestellt. Dies betrifft nur einen den vier Server, die Uploads von Agenten entgegenehmen. Uploads, Alarmierungen und der Zugriff auf das Dashboard sind nicht … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

Dashboard v5.24.1 bugfix release

GFI MAX RemoteManagement v5.24.1 has been released to the US (happy 4th of July folks!) and will be released overnight to all remaining territories so that it is available for start of business 5th July 2012.  This is a bugfix … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes