Monthly Archives: September 2012

GFI MAX RemoteManagement – All EMEA System Instances – Maintenance Complete

Hi Everyone, Maintenance has been completed with no interruption processing Agent uploads, sending alerts or Dashboard access. With kind regards, The GFI MAX Team.

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement – All EMEA System Instances – Maintenance Window

Hi Everyone, We are scheduling a maintenance window for the GFI MAX RemoteManagement system instances serving customers in EMEA (including UK, Ireland, France, Germany, Belgium, Netherlands and Scandanavia) on Thursday 6th September 2012 at the following time.

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement – Aus/NZ System Instance – Performance Problems – Update

Hi Everyone, We now believe that the cause of the performance problems was IO contention on our backend database servers. We have made some changes to configuration parameters on our database servers in an attempt to alleviate IO contention. We … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement – Aus/NZ System Instance – Performance Problems

Hi Everyone, Please note that the GFI MAX RemoteManagement system instance serving customers in Australia and New Zealand is currently experiencing performance problems, which is having a significant impact on Dashboard responsiveness. While we are working on this, we are … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagment Europe, Ireland, France, Poland instances – non-disruptive maintenance

We have been notified of a hardware fault in a stand-by database server. To resolve this, we will be performing non-disruptive maintenance today. No feature of GFI MAX RemoteManagement will be affected. Out of an abundance of caution, we would … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

EU primary dashboard server – resolved

Access to the dashboard interface is now restored under it’s usual URL. The cause seems to have been a memory exhaustion. We are investigating with our technical partners and will configuration as required. With kind regards, The GFI MAX Team

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

EU primary dashboard server unavailable

Our monitoring shows that the web interface for customers in Europe has become unavailable. We are working with our hosting company to resolve this as soon as possible. Processing of agent uploads and alerts seem to be unaffected. Meanwhile please … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates