Monthly Archives: September 2012

Dashboard 5.26.4 minor bugfix release to correct Grisoft AVG 2012 definitions

We released GFI MAX RemoteManagement dashboard 5.26.4 to correct the source for our Grisoft AVG 2012 definitions. The release notes are as follows: BUGFIX: Use correct source for Grisoft AVG 2012 definitions versions for Antivirus Update check With kind regards, … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

GFI MAX RemoteManagement – US Instance – Maintenance Window

Hi Everyone, We are scheduling a maintenance window on Tuesday 11th September (at the times below) to further improve the resilience of the US instance of GFI MAX RemoteManagement. 4am – 6am EDT 3am – 5am CDT 1am – 3am … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

Dashboard v5.26.3

Hi Everyone, We have just deployed Dashboard v5.26.3 to all territories to alleviate a problem, caused by a very small number of devices continually quarantining the same threat (tens of thousands of times per day). The release note is as … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

GFI MAX RemoteManagement – All EMEA System Instances – Maintenance Complete

Hi Everyone, Maintenance has been completed with no interruption processing Agent uploads, sending alerts or Dashboard access. With kind regards, The GFI MAX Team.

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement – All EMEA System Instances – Maintenance Window

Hi Everyone, We are scheduling a maintenance window for the GFI MAX RemoteManagement system instances serving customers in EMEA (including UK, Ireland, France, Germany, Belgium, Netherlands and Scandanavia) on Thursday 6th September 2012 at the following time.

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement – Aus/NZ System Instance – Performance Problems – Update

Hi Everyone, We now believe that the cause of the performance problems was IO contention on our backend database servers. We have made some changes to configuration parameters on our database servers in an attempt to alleviate IO contention. We … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement – Aus/NZ System Instance – Performance Problems

Hi Everyone, Please note that the GFI MAX RemoteManagement system instance serving customers in Australia and New Zealand is currently experiencing performance problems, which is having a significant impact on Dashboard responsiveness. While we are working on this, we are … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates