Monthly Archives: November 2012

Update on MAX Mail in North America

Our engineers are continuing to troubleshoot the issues in the North America data centers. We have deployed a series of configuration updates to minimize usage of the asset storage servers, which has had some modest positive impact but has not … Continue reading

Posted in MSP Mail

Update on MAX Mail issues

Our engineers have been systematically assessing all of the centralized components of our service in North America, including our configuration databases, the greylisting service, our various spam and virus filtering engines, network responsiveness between datacenters, and other elements that could … Continue reading

Posted in MSP Mail

Issues with MAX Mail in North America

Our monitoring has detected high loads and slow responsiveness for our data centers in North America, particularly Dallas and Seattle, that may cause the deferral of some inbound messages. Our engineers are currently investigating.

Posted in MSP Mail

GFI MAX RemoteManagement – Maintenance Window – Complete

Hi Everyone, This evening’s maintenance is complete and all EU Dashboards are available via their primary URLs. Thank you for your patience during this matter. With kind regards, The GFI MAX Team  

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement – Maintenance Window – EU Dashboards (excl. UK and Germany)

Hi Everyone, In response to this week’s problems with the EU Dashboard servers, there will be a maintenance window tonight, Thursday 15th November, between 9pm and 11pm CET to install additional physical resources in these servers. The Dashboard will be … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement, EU dashboard server

While we are resolving a server issue with the primary dashboard server, please use the following alternative addresses to access your dashboard: https://dashboard2europe1.systemmonitor.eu.com/ https://dashboard2poland1.systemmonitor.eu.com/ https://dashboard2france1.systemmonitor.eu.com/ https://dashboard2france.systemmonitor.eu.com/ https://dashboard2ireland.systemmonitor.eu.com/ With kind regards, The GFI MAX Team

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

US SMS interruption resolved

Earlier today, our service provider responsible for sending SMS in the US resolved an issue which caused SMS sent to US handsets to be discarded. We are currently investigating the exact time frame and the causes of this. With kind … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

Update on Dallas data center

The Dallas data center has been stable and operating at normal performance levels.  Our engineers have identified a probable culprit that triggered the issue, and our expectation is that the issue should be resolved. No other data centers were affected, … Continue reading

Posted in MSP Mail

Recurring issues at Dallas data center

Our monitoring has detected a recurrence of the performance issues at the Dallas datacenter, one of the facilities used by the MAX Mail services.  Our engineers are investigating this, and are preparing to re-direct inbound traffic to an alternative facility … Continue reading

Posted in MSP Mail

Resolution of issues at Dallas data center

All systems in the Dallas data center are now performing normally.   Our engineers believe the cause was a routing problem at the data center that affected traffic from certain networks, resulting in slow or failing connections.  While messages were being … Continue reading

Posted in MSP Mail