Monthly Archives: February 2013

MAX Mail control panel update

07:20 PST — The MAX Mail control panel is currently responding very slowly to login requests and to  certain other functions. We have determined that the problem is at least in part due to very slow response times  for database … Continue reading

Posted in MSP Mail

Update on MAX Mail control panel

The speed of the control panel has been generally stable since late morning local time.  In investigating, our engineers identified a database server that was the likely source of the slow response times. The team will continue to conduct tests … Continue reading

Posted in MSP Mail

GFI MAX RemoteManagement Dashboard 5.31.3

Hello, The GFI MAX RemoteManagement Dashboard 5.31.3 is being released out of hours to all territories so that is is available for start of business Wednesday 20 February 2013 local time. It contains a fair number of updates to features … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

Intermittent slowness of MAX Mail control panel

Our engineers are currently investigating some intermittent slow response times with the MAX Mail control panel. Message processing is not affected. We will post an update when we have more information.  

Posted in MSP Mail

Agent 8.16.3 RC

Hello, Agent 8.16.3 RC is being released to all territories. This is a bugfix release containing corrections for Managed Online Backup and should be made available for auto-update shortly. The full release notes are as follows:

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

Linux Monitoring Agent v1.0.1 General Availability

Hi Everyone, After successful Beta and Release Candidate phases, we have released the Linux Monitoring Agent on General Availability as of Monday 18th February 2013. The release notes are as follows:

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

Non-disruptive maintenance EMEA upload servers

We have received an alert regarding faulty RAM in one of the servers receiving and processing uploads from Agents of customers in EMEA, excluding UK and Germany/Austria/Switzerland. The hardware will be replaced tonight 6 February 2013 8-9pm GMT / 9-10pm … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates