Monthly Archives: April 2013

fixitscripts.com – GFI’s new community driven site for sharing scripts

Hi Everyone, I am delighted to announce the launch of fixitscripts.com, GFI’s new community driven site for sharing scripts.

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

Handling of Outbound Auto-Response Messages

Some customers have expressed concern with the automatic quarantining of outbound auto-response messages with null Mail-From addresses.  We wanted to address this as quickly as possible, while still keeping in place an effective posture to guard against the blacklisting that … Continue reading

Posted in MSP Mail, MSP Mail service updates

GFI MAX RemoteManagement Dashboard v5.33 and Agent v8.17.2 RC

Hi everyone, We will be releasing Dashboard v5.33 and Agent v8.17.2 Release Candidate tonight so this will be available for the start of business tomorrow, 19th April. This release includes Take Control 9 which is based on TeamViewer v8.0.17396 and … Continue reading

Posted in MSP Remote Monitoring & Management release notes

scheduled maintenance for SMS function in US and Asia (Hong Kong) instances

Due to a scheduled hardware maintenance with our SMS service provider, we will be unable to send SMS from out US and Hong Kong (Asia) system instances for 30 minutes during these times: Phoenix (U.S.A. – Arizona)        Wednesday, 17 April … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

Reminder — Newer IP Addresses for MAX Mail Services

Out of an abundance of caution, we are reminding customers about the new set of IP addresses added last year and at the beginning of this year, as previously communicated by email, in the control panel, and at this site. … Continue reading

Posted in MSP Mail, MSP Mail service updates

GFI MAX RemoteManagement – Germany Instance – Performance Problem

Hi Everyone, On Friday morning 12th April, we noticed some performance problems in our Germany system instance that caused delays processing of 24×7 check results and sending alerts (as well as impacting Dashboard load speed and responsiveness). We were alerted … Continue reading

Posted in MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement – Germany Instance – Performance Problem – Resolved

Hi Everyone, On Thursday morning 11th April, we experienced a brief performance problem in our Germany system instance that caused delays processing of 24×7 check results and sending alerts (as well as impacting Dashboard load speed and responsiveness). Dashboard performance … Continue reading

Posted in MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement – Android App

Hi Everyone, I am pleased to announce that the first version of the Android App is now available via the Google Play Store. Just search for GFI MAX or click here. Full instructions will be added to the Help System … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

Updated Handling of Outbound NDR Messages

As part of our ongoing efforts to maximize deliverability for our outbound mail, we will be implementing a new policy, effective next week, by which NDR (bounce) messages – typically generated in response to spam messages sent to invalid addresses … Continue reading

Posted in MSP Mail, MSP Mail service updates

Resolution of Load Issues

11:15 AM Pacific — Our monitoring is showing that message processing at all datacenters is back at normal levels, and has been stable for the last hour.  We will continue to monitor.

Posted in MSP Mail, MSP Mail service updates