Monthly Archives: June 2013

GFI MAX RemoteManagment – AUS/NZ instance – Last outage details

Posted on June 28, 2013 by

Hello, Recently the AUS system instance suffered an unexpected network connectivity outage. This was caused by an operational error in the datacentre which led power to network euqipment to be disconnected for a period of time. We were informed that … Continue reading →

Posted in MSP Remote Monitoring & Management service updates

GFI MAX RM Dashboard 8.18.4 RC maintenance release

Posted on June 26, 2013 by

Hello, The GFI MAX RemoteManagement Agent 8.18.4 Release candidate will be released to all territories overnight so that it is available for start of business Thursday 2013-06-27. The release notes are as follows: Agent v8.18.4 Release Candidate UPDATE: Add support … Continue reading →

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

GFI MAX RemoteManagement Dashboard 5.34.4 maintenance release

Posted on June 26, 2013 by

Hello, The GFI MAX RM Dashboard 5.34.4 maintenance release is now available, bringing a quick turnaround for an unfortunate regression in the critical events report. The full release notes are as follows:

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

GFI MAX RemoteManagment – AUS/NZ instance – Resolved

Posted on June 26, 2013 by

The problem seems to have been resolved now. Dashboard is online again. More details will be provided when we find out what did casue this outage. Best regards, GFI MAX Team

Posted in MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagment – AUS/NZ instance

Posted on June 26, 2013 by

The system instance serving customers in Australia/NZ/APAC is currently unreachable from a number of different locations worldwide. We are working with the hosting provider on resolving what appears to be an upstream network outage. As this is being written, the … Continue reading →

Posted in MSP Remote Monitoring & Management service updates

MAX MailProtection Digest Update

Posted on June 18, 2013 by

June 17, 2013 — We recently discovered a scenario that, while rare, may cause a user to not receive a digest message.  Two conditions must be met for this to occur.  First, the customer must have configured our service to … Continue reading →

Posted in MSP Mail, MSP Mail service updates

GFI MAX RemoteManagement US instance performance problems – resolved

Posted on June 17, 2013 by

Hello, we have resolved performance issues in the US system instance of GFI MAX RemoteManagement, caused by exhaustion of certain system resources of the database servers. We have adjusted configuration to remediate and the system is returning to normal operations. … Continue reading →

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement US instance performance problems

Posted on June 17, 2013 by

Hello, we are currently working on resolving performance issue in the US system instance of GFI MAX RemoteManagement. With kind regards, The GFI MAX Team

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement Dashboard 5.34.3 and Agent 8.18.3 RC maintenance releases

Posted on June 13, 2013 by

Hello, We will be releasing GFI MAX RM Dashboard 5.34.3 and Agent 8.18.3 RC overnight to all territories so that it is available for start of business tomorrow 2013-06-14. These maintenance release contain a number of much requested fixes. The … Continue reading →

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

US instance: issue with patch management processing – update

Posted on June 13, 2013 by

Hello, we have implemented further measure to address general performance issue connected with the patch management which sadly affected some customers. We will continue to monitor this throughout the day (and night). With kind regards, The GFI MAX Team

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates