Monthly Archives: July 2013

Resolution of issue with I-3 mail server

5:25pm Pacific — Our engineers have resolved the issue with the mail.i-3.com server.  Any messages in queue should be automatically delivered.

Posted in MSP Mail, MSP Mail service updates

Issue with I-3 mail server

5:15pm Pacific — Our engineers are currently investigating an issue with the POP3 and SMTP services on the mail.i-3.com server.  This server is used for temporary mail hosting for a small number of MAX Mail customers (i.e. customers whose mail … Continue reading

Posted in MSP Mail, MSP Mail service updates

GFI MAX RM – US Instance – new SSL certificates – complete

Installation of new SSL certificates for the systemmonitor.us domain is complate. All maintaince went smootly and with no distrubtion on service. Please do not hesitate contact with our support team if you have any questions or queries. Best regards, GFI … Continue reading

Posted in MSP Remote Monitoring & Management service updates

Resolution of database issues

4:45pm Pacific — Our engineers completed work on the affected database cluster in Germany at approximately 11:45am Pacific, and have continued monitoring the cluster since that time.   We have not detected any further issues, and the control panel has been … Continue reading

Posted in MSP Mail, MSP Mail service updates

Update on database issues in Germany

10:15am Pacific — The database cluster in Germany  is still experiencing intermittent performance issues,  which  has been causing some continued intermittent slowness with the control panel.  Our engineers are continuing to work on this.

Posted in MSP Mail, MSP Mail service updates

Database Issues in German Datacenter

8:30am Pacific — Our engineers believe that the issues seen earlier in Germany are related to a database cluster.  While most traffic has been migrated, the database performance issues were causing intermittent slowness with the control panel.  The control panel … Continue reading

Posted in MSP Mail, MSP Mail service updates

Issues with MAX MailProtection in German Datacenter

5:00am Pacific — Our monitoring  has picked up intermittent  issues with our filtering servers in one of the German data centers.   We have not yet been able to determine the cause,  but are in the process of redirecting traffic to … Continue reading

Posted in MSP Mail, MSP Mail service updates

GFI MAX RM – UK Instance – new SSL certificates – complete

Installation of new SSL certificates for the systemmonitor.co.uk domain is complate. All maintaince went smootly and with no distrubtion on service. Please do not hesitate contact with our support team if you have any questions or queries. Best regards, GFI … Continue reading

Posted in MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement and Cloud – Germany instances – scheduled maintenances

(English Version below) Liebe Kunden, wir möchten Sie über geplante Wartungsarbeiten informieren, welche die GFI MAX RemoteManagement und GFI Cloud Systeminstanzen für Kunden in der DACH-Region betreffen. Dies sind notwendige Arbeiten, die durch unseren Hostinganbieter durchgeführt werden. Upgrade Rack-Switches 2013-07-18 … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX RM – UK Instance – new SSL certificates

Monday, July 8, 2013 at 18:00:00 – 19:00:00 BSTMonday, July 8, 2013 at 17:00:00 – 18:00:00 UTC                  We will be installing new SSL certificates for the systemmonitor.co.uk domain at above date. Dashboard access, upload processing and alerting will not … Continue reading

Posted in MSP Remote Monitoring & Management service updates