Monthly Archives: August 2013

GFI MAX RemoteManagement – Australia Instance – Performance Update

Hi Everyone, The maintenance completed last night and further tuning performed today has resulted in somewhat improved performance and the Dashboard is usable. However, it is still not at a level we would consider normal and so we will be … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX Remote Management – Australia instance –brief interuption

Hi Everyone, While performance has improved after last night’s maintenance, it is still not consistently at a level we would consider to be normal. We are currently performing some additional tuning and there may be a brief interuption to service … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX Remote Management – Australia instance – maintenance complete

Hi Everyone, The maintenance is now complete. Unfortunately, the maintenance took longer than expected and we had to switch to our backup infrastructure. However, we are hopeful that the move to an alternative storage engine as well as the tuning … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX Remote Management – Australia instance – maintenance overrun

Hello Everyone, Unfortunately the current maintenance on our Australian system instance is still ongoing. We will do all we can to complete this work as soon as possible, switching to backup infrastructure if required. Thank you for your patience, further … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX Remote Management – Australia instance – maintenance Window

Dear customers, we are rolling out database improvements to address performance problem. For this purpose we would like to annouce a one hour maintenance window during which time some functions of the dashboard are unavailable, and overdue device alerting will … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

Issue with Greylisting (Resolved)

11:15pm Pacific — Our engineers noted earlier this evening that one of the database servers used for greylisting was not receiving updated data correctly.   This  would have impacted only those customers that were both serviced by that particular database cluster, … Continue reading

Posted in MSP Mail, MSP Mail service updates

GFI MAX RemoteManagement – Australia instance – intermittent performance problems – update 5

Hi Everyone, Please note that we are aware that at certain times of the day, such as just now, the performance of the GFI MAX system instance in Australia falls below expected levels which impacts the responsiveness of the Dashboard. … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX RM – UK Instance – new SSL certificates – complete

Installation of new SSL certificates for the hound-dog.uk domain is complete. All maintenance went smoothly and with no disruption on service. Please do not hesitate contact with our support team if you have any questions or queries. Best regards, GFI … Continue reading

Posted in MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement – Australia instance – intermittent performance problems – update 4

Hi Everyone, The maintenance activities over the weekend would appear to have improved the situation somewhat, but not alleviated the responsiveness of the Dashboard, especially at peak times during the day. We are continuing to work on this and have … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement – US Instance – Performance Update

Hi Everyone, The performance problems in our US system instance observed yesterday (and also briefly again this morning) were found to be related to the networking configuration in our hosting environment. We have off-loaded Agent downloads (including installers for Take … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates