Monthly Archives: September 2013

Dashboard v5.37 and MDM Beta1 – Scheduled Release

Hi everybody, I am very pleased to announce that Dashboard v5.37 and MDM Beta1 is now ready for deployment and will be available in all territories before the start of business tomorrow, 20th September 2013. Apologies for the delay and thank … Continue reading

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GFI MAX RemoteManagement – Agent v9.1.2 GA – Bugfix Release

Hi Everyone, We are currently in the process of releasing Agent v9.1.2 GA so it is available in all territories for the start of working day Wednesday 18th September. This is a bug fix release to resolve potential issues affecting the … Continue reading

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GFI MAX RemoteManagement US Dashboard availability – update

Hello, Action was taken to recover dashboard access and restore normal processing. The system is now showing as operating normally and processing of agent uploads and other functionality resumed. We will investigate the root cause in addition to the system … Continue reading

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GFI MAX RemoteManagement – Dashboard v5.37 – Delayed

Hi everyone, With regret, I have to announce that we will not be releasing Dashboard v5.37 and MDM Beta1 tonight. The deadlock situation Mark mentioned has been greatly improved but other problems have been discovered from our performance testing and … Continue reading

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GFI MAX RemoteManagement US Dashboard availability

Hello, We are handling an unexpected situation on the US instance of the GFI MAX RemoteManagement dashboard affecting availability and performance. With kind regards, The GFI MAX Team

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Remote Background Management – US – non-disruptive maintenance

Dear customers, we have been informed of a hardware failure in infrastructure performing functions for the Remote Background Management – Remote Command Line feature. Due to the redudant nature of the systems this does not noticably affect customers and full … Continue reading

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GFI MAX RemoteManagement – Dashboard v5.37 – Postponed to Tuesday 17th September

Hi Everyone, Unfortunately, earlier today we uncovered a race condition in our MDM feature that was causing deadlock in the backend database. A solution is in progress and will be complete tomorrow. However, we have now missed our window of … Continue reading

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Issues with Control Panel

8:00am Pacific — Starting at approximately 7:30 AM Pacific, the MAX Mail control panel experienced errors such that users could not authenticate.  This was corrected within about 15 minutes, but the correction necessitated a temporary block of configuration management functionality … Continue reading

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GFI MAX RemoteManagement – Austrlia Instance Performance – Resolved

Hi Everyone, The performance problem that was impacting Dashboard access for our customers in Australia and New Zealand has now been resolved and Dashboard access has been restored. I will post a further update later tonight outlining our plans to … Continue reading

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GFI MAX RemoteManagement – Australia Instance Performance – Problem

Hi Everyone, We are currently investigating a performance problem with our instance in Australia that is impacting Dashboard access for customers in Australia and New Zealand. We will take remedial action as required and post a further update shortly. Apologies … Continue reading

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