Monthly Archives: October 2013

Completion of MAX Mail Control Panel Maintenance Window

11:45pm Pacific — The maintenance window for the MAX Mail control panel has been completed.  Please note that the transaction logs (showing configuration changes within the control panel) will be temporarily unavailable but will be imported in the next 48-72 … Continue reading

Posted in MSP Mail, MSP Mail service updates

Reminder – Maintenance for MAX Mail Control Panel

11:15am Pacific — This is a reminder of the maintenance window scheduled this evening local time for the MAX Mail control panel.  From the original announcement: We are expanding our infrastructure in one of our primary data centers, and will … Continue reading

Posted in MSP Mail, MSP Mail service updates

GFI MAX Remote Management – Australia instance – maintenance Window – complete

Hi, Maintenance in Australia and New Zealand instance has been finished within scheduled time. Best regards, The GFIMAX Team.

Posted in MSP Remote Monitoring & Management service updates

GFI MAX Remote Management – Australia instance – maintenance Window

Hello, We will be performing neccessary system maintenance tasks on the GFI MAX RemoteManagement instance servicing customers in Australia and New Zealand and the times below. This will have a low impact, and during that time dashboard access will be … Continue reading

Posted in MSP Remote Monitoring & Management service updates

DNS issues at Network Solutions

10:45am Pacific — A number of our customers whose authoritative DNS is provided by Network Solutions are being impacted by an outage of the name servers at Network Solutions.  In this scenario, since no MX records are being returned for … Continue reading

Posted in MSP Mail, MSP Mail service updates

Temporary Digest Delays for MAX MailProtection

10:15am Pacific — Several groups of digest messages were delayed beginning yesterday local time, due to a temporary issue that has now been resolved.  The digests are now in the process of catching up and we’re expecting that they should … Continue reading

Posted in MSP Mail, MSP Mail service updates

Follow-up on Replication Issues for MAX Mail

12:00pm Pacific — Our monitoring has not detected any errors with replication since approximately 4:45 AM Pacific time.  Any customers who temporarily changed their configuration to pass through messages to unknown recipients, in order to mitigate any potential issues, should … Continue reading

Posted in MSP Mail, MSP Mail service updates

Resolution of Replication Errors

4:45am Pacific — Our engineers believe they have resolved the remaining replication issue.  We are continuing to monitor and will post any further updates to this site.

Posted in MSP Mail, MSP Mail service updates

Identification of Replication Errors

4:15am Pacific — Traffic has been largely diverted from the affected data center.  Our engineers believe they have determined the cause of the remaining replication issues, and are currently working on a resolution.

Posted in MSP Mail, MSP Mail service updates

Problems Establishing Remote Background Sessions – Resolved

Hello, The problem preventing Remote Background sessions from being established has now been resolved.  We would like to apologize for any inconveniences caused. With kind regards, The GFI MAX Team

Posted in MSP Remote Monitoring & Management service updates