Monthly Archives: October 2013

Isolation of Database Replication Issues

3:15am Pacific — Our engineers have isolated the remaining replication issues to a single data center. We’re in the process of diverting traffic from that data center while work continues to resolve the replication issue.

Posted in MSP Mail, MSP Mail service updates | Comments Off on Isolation of Database Replication Issues

Problems Establishing Remote Background Sessions

Hello, We are aware of issues establishing Remote Background sessions within some regions.  We are working on a resolution ASAP. With kind regards, The GFI MAX Team

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates | Comments Off on Problems Establishing Remote Background Sessions

Update on Replication Issues

2:45am Pacific — In our monitoring we have detected that there are still some instances where the replication has not been fully rectified.  Our engineers are working on this now.

Posted in MSP Mail, MSP Mail service updates | Comments Off on Update on Replication Issues

Database Replication Issues for MAX Mail

2:15am Pacific — Our engineers have been troubleshooting database replication issues in two of our data centers.  In particular, a subset of the message handling filters did not properly receive the replicated configuration data, for a period of roughly 45 … Continue reading

Posted in MSP Mail, MSP Mail service updates | Comments Off on Database Replication Issues for MAX Mail

Upcoming MAX Mail Maintenance Window – October 25th

We are expanding our infrastructure in one of our primary data centers, and will be updating the network architecture used to support the MAX Mail control panel. To accommodate this update, we are scheduling a maintenance window for the control … Continue reading

Posted in MSP Mail, MSP Mail service updates | Comments Off on Upcoming MAX Mail Maintenance Window – October 25th

GFI MAX RemoteManagement – Dashboard v5.38 and Agent v9.2.1 RC – Remote Process Control and more

Hi Everyone, I am pleased to announce that Dashboard v5.38 and Agent v9.2.1 are being made available on Release Candidate overnight, so that they will be available in advance of the working day tomorrow, Friday 18th October. Combined, these releases … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes | Comments Off on GFI MAX RemoteManagement – Dashboard v5.38 and Agent v9.2.1 RC – Remote Process Control and more

US/HK SMS Gateway – maintenance

Hi, Tuesday,   15 October 2013, 21:00-22:00 MST Wednesday, 16 October 2013, 00:00-01:00 EDT Our US/HK SMS provider informed us about a scheduled maintenance window related with their service. Services might be unreachable with intermittent connectivity during this period mentioned above. … Continue reading

Posted in MSP Remote Monitoring & Management service updates | Comments Off on US/HK SMS Gateway – maintenance

migration of AUS system instance – completed

Hello, We have completed the switchover to new server infrastructure for the Australian system instance. Most customers will not have had to change anything for dashboard access or in terms of Agent configuration. Customers with restrictive firewalls or proxies will … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates | Comments Off on migration of AUS system instance – completed

GFI MAX RemoteManagement 5.37.3 and Agent 9.2.0 RC

Hello, The maintenance releases Dashboard 5.37.3 and Agent 9.2.0 RC will be released overnight tonight so that they are available in all territories for start of business tomorrow 4th October.

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes | Comments Off on GFI MAX RemoteManagement 5.37.3 and Agent 9.2.0 RC

GFI MAX RemoteManagement US dashboard – resolved

Hello, We have identified and resolved a problem in our application that would cause significant slowdown of all dashboard and agent upload processing. The immediate issue is resolved and we will investigate other possible occurances of the same problem throughout … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates | Comments Off on GFI MAX RemoteManagement US dashboard – resolved