Monthly Archives: November 2013

GFI MAX RemoteManagement – Dashboard v5.40.1 and Agent v9.3.1 RC

I am pleased to announce that we have a minor Dashboard and Agent release going out tonight, to fix support for backup product AppAssure v5 together with an enhancement to MAV that offers additional control over the definition updates process. … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

Intermittent Invalid Recipient Rejected (R4) Responses for Dallas Datacenter Resolved

Engineers have determined the root cause of intermittent recipient rejected (R4) errors to be a corrupted view on one of the replicated configuration databases. The server has been removed from the pool and the issue is resolved.

Posted in MSP Remote Monitoring & Management service updates

GFI MAX Backup – Backup Manager 13.5 and Cloud Management Console 13.5

Greetings, The GFI MAX Backup team is proud to announce the immediate availability of our GFI MAX Backup 13.5 release of the Backup Manager and Cloud Management Console.  This release introduces a couple key features that we are excited about: … Continue reading

Posted in Backup & Recovery, Backup & Recovery release notes | Tagged , , , , ,

GFI MAX RemoteManagement – Dashboard v5.40 and Agent v9.3.0

Hi Everyone, I am pleased to announce that Dashboard v5.40 and two Agent updates are being released overnight, so that they will be available in advance of the working day tomorrow, Friday 22nd November. This update introduces a couple of … Continue reading

Posted in MSP Remote Monitoring & Management service updates

GFI Max RM : EU/FR/FR1/IE/PL instances : Dashboard migration

Hello We will migrate the EU/FR/FR1/IE/PL instances of the dashboard to new systems on Thursday 21st November starting at 17:00 GMT During this time, for a few periods of about 5 minutes each, the dashboard might be operating at reduced … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

Update on Network Issues

10:45pm Pacific — Our primary upstream provider resolved a routing issue that was affecting network traffic to the California datacenter from several locations.  The issue has been resolved but we are continuing to monitor.

Posted in MSP Mail, MSP Mail service updates

Potential Network Issues at California Datacenter for MAX Mail

9:45pm Pacific — Our monitoring has detected network issues at the California data center.  Engineers are currently investigating.  We will post an update as soon as we have more information.

Posted in MSP Mail, MSP Mail service updates

Australia Agent registration – resolved

Hello, we have resolved an issue that prevented Agents to be registered with the Australia system instance. This message was “invalid response from server”, followed by “duplicate device name for Client/Site combination” on subsequent attempts. The issue was caused by … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement – UK instance – background maintenance

Hello, we have been alerted of a low priority firmware/hardware issue on one of the upload servers serving the UK infrastructure requiring a hardware swap. Uploads will fail over to other servers. Dashboard access and alerting will not be affected. … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

Australia Agent registration problem

Hello, we are investigating an issue registering agents with the Australia system instance. The message upon the final registration is “invalid response from server”, followed by “duplicate device name for Client/Site combination” on subsequent attempts. An agent will appear in … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates