Monthly Archives: January 2014

Agent installation on Europe dashboard – resolved

Dear customers, we have been made aware of a problem installing Agents to the Europe dashboard instance. This was a configuration error that caused registration attempts to be rejected in error. This is now resolved. With kind regards, The GFI … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement – US instance non-interruptive maintenance

Dear customers, Following up on previous changes, we will be performing background maintenance on upload servers for the US system instance overnight.

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

Managed Antivirus high CPU usage – resolved

Dear Customers, we wanted to give you an updated regarding Managed Antivirus causing unexpectedly high CPU usage when using active procection (on access file scanner). The issue was identified to be in the detection definitions. The update containing a correction … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement US – check processing – update

Dear customers, we have resolved an issue limiting performance on upload servers receiving 24×7, DSC and other regular uploads for the US instance. Alerting for overdue devices is now commencing. We would like to apologize for inconvenience caused, and would … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

Managed Antivirus high CPU usage

Dear Customers, we have confirmed cases where Managed Antivirus may cause unexpectedly high CPU usage when using active procection (on access file scanner). ThreatTrack is aware of this and is looking into a resolution. A possible workaround is to temporarily … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement US – check processing

Dear customers, we are currently investigating delays in the processing of check results uploaded to the dashboard infrastructure, affecting the ability to reliably accept uploads. In the meantime, unfortunately, overdue alerts are disabled to prevent false positive alerts. Apologies for … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement – PL instance maintenance window

Hello We will be performing a maintenance on the old dashboard server for the Poland (PL) instance today January 27th The access to the old server will be discontinued. For most customers, no action is required as this server was … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

SSL / Connectivity Reset Issue with MAX Mail Control Panel

7:40am Pacific — A few moments ago the issue from yesterday afternoon recurred, in which connections to the control panel were reset.  The issue was brief and the control panel is now operating normally; our engineers are continuing to investigate … Continue reading

Posted in MSP Mail, MSP Mail service updates

Intermittent SSL / Connectivity Issues for Control Panel

2:15pm Pacific — In the past half hour, we have seen intermittent connectivity issues with the control panel, manifesting as SSL connections being reset.  The control panel is functioning normally at the moment but the engineering team is continuing to … Continue reading

Posted in MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement – Dashboard v5.41.4 and Agent v9.5.0 (RC) Release

Hi Everyone, I am pleased to announce that Dashboard v5.41.4 and Agent v9.5.0 (RC) are being released overnight, with Agent v9.4.0 turning GA, so that they will be available in advance of the working day tomorrow, Friday 24th January. This … Continue reading

Posted in MSP Remote Monitoring & Management service updates