Monthly Archives: January 2014

Resolved: Managed Online Backup Installation Failing in UK and Europe

Hi, The issue has now been resolved. Once again, sorry for any inconvenience this may have caused. GFI MAX Team  

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Managed Online Backup Installation Failing in UK and Europe

Hi, There is currently an issue affecting the creation of backup accounts for the following countries: United Kingdom Ireland Greece Norway Faroe Islands Finland Sweden Channel Islands We are currently investigating and will resolve the problem as soon as possible. … Continue reading

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MAX Mail / Outbound Smart Host Resolution

3:55 pm PST — The IP flapping behavior has been determined to have been caused by an issue with one of the load balancers, and has since been resolved. The smart host IP address has been restored to the original … Continue reading

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MAX Mail / Outbound Smart Host Update

3:30 pm PST — Approximately 30 minutes ago, we detected flapping for one of the IP addresses used for the North American outbound smart hosts (for example, na0101.smtpout.com). We have updated DNS to point to an alternate IP address, which … Continue reading

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GFI MAX RemoteManagement – US instance maintenance window

Dear customers, we will be deploying hardware upgrades to the US instance of the GFI MAX RemoteManagement dashboard overnight to Tuesday starting at the times below.

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GFI MAX RemoteManagement – US Instance – UPDATE Temporary Performance Problem

Hi Everyone, The performance with GFI MAX RemoteManagement US has been improving in the past day. The processing off incoming alerts is smoother but we will keep a close monitoring on it. The infrastructure upgrades are being deployed to further … Continue reading

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GFI MAX RemoteManagement – US Instance – Temporary Performance Problem

Hi Everyone, We are investigating a temporary performance problem with the US system instance of GFI MAX RemoteManagement that is impacting the processing of Agent uploads and the sending of email alerts. We will take remedial action as required and … Continue reading

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GFI MAX RemoteManagement – Managed Antivirus – Resolved

Hi Everyone, The problem reported earlier today where the Dashboard would report that Managed Antivirus required a reboot to complete uninstallation for some customers in mainland Europe (including Netherlands and Scandanavia) has now been resolved. Full details of the incident … Continue reading

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GFI MAX RemoteManagement – Managed Antivirus – Update

Hi Everyone, We now believe that we have identified the issue that was causing some devices to intermittently report that a reboot was required to complete the uninstallation of Managed Antivirus (only for Managed Antivirus to subsequently reinstall on next … Continue reading

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GFI MAX RemoteManagement – Managed Antivirus – Potential issue

Hi Everyone, We have been made aware of a potential issue with Managed Antivirus where the Dashboard will report that Managed Antivirus requires a reboot. We are currently investigating this and will provide further updates in the coming hours. In … Continue reading

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