Monthly Archives: February 2014

GFI MAX RemoteManagement – Dashboard v5.41.6 and Agent v9.5.2 (RC) Release

Hi Everyone, I am pleased to announce that Dashboard v5.41.6 and Agent v9.5.2 (RC) are being released overnight, so that they will be available in advance of the working day tomorrow, Friday 21st of February. This is a routine Service … Continue reading

Posted in MSP Remote Monitoring & Management service updates

More DDOS Issues Across Internet

9:30 AM Pacific — Parts of the Internet are being affected today with another distributed denial of service attack, this one apparently targeting Bitcoin, according to early reports.  We are seeing some intermittent latency and packet loss in the California … Continue reading

Posted in MSP Mail, MSP Mail service updates

Take Control service interruption – resolved

Dear customers, The issue was swiftly addressed and verified to be resolved. The issue was caused by a change in configuration of an API endpoint which was incompatible with how it was accessed. Compatibility will be assurred by appropriate testing … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

Take Control service interruption

Dear customers, we are at this point aware of an ongoing interruption of the Take Control functionality. We have indication to the cause and are working on resolving this.   With kind regards, The GFI MAX Team

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

Digest Delays due to Yesterday’s DDOS

8:00a.m. Pacific — We have seen that some digests from yesterday through this morning were delayed due to the  distributed denial of service attack yesterday.  That DDOS was not directed at us or at our providers, but it was large … Continue reading

Posted in MSP Mail, MSP Mail service updates

Update on Potential Routing Issues

5:00 PM Pacific — Our monitoring is not currently detecting any impact of the network outages on the MAX Mail services, although reports are that the DDOS attack was an NTP reflection attack of over 400Gbps so it is likely … Continue reading

Posted in MSP Mail, MSP Mail service updates

Slow Network Performance at California Data Center

4:15 PM Pacific — Our monitoring has detected some latency and packet loss at the California data center, caused by a denial of service attack against another organization with a common upstream provider.  Customers may experience slow responsiveness of the … Continue reading

Posted in MSP Mail, MSP Mail service updates

Brief Issue with Quarantine Release

11:00 AM Pacific — In the last 30 minutes, one of the database clusters has experienced a hardware failure.  While the database functionality failed over properly to other database clusters, there were a few time periods in which the cluster … Continue reading

Posted in MSP Mail, MSP Mail service updates

GFI MAX RemoteManagement – US Instance – Check Processing – Resolved

Hi Everyone, Just wanted to let you know that further to last week’s updates I can confirm that that we have successfully eliminated all delays processing check uploads in our US system instance. Once again, apologies for any inconvenience caused … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX Backup 13.6 expands Disaster Recovery offering to Hyper-V and offers Beta Tool for Bare Metal Recovery

Greetings, The GFI MAX Backup team is pleased to announce the general availability of GFI MAX Backup 13.6.  This release adds new platform support capable of protecting virtual machines deployed in  Microsoft® Hyper-V Cluster Shared Volumes (CSV) environments. We have expanded … Continue reading

Posted in Backup & Recovery, Backup & Recovery release notes | Tagged ,