Monthly Archives: February 2014

GFI MAX RemoteManagement – Dashboard v5.41.5 and Agent v9.5.1 (RC) Release

Hi Everyone, I am pleased to announce that Dashboard v5.41.5 and Agent v9.5.1 (RC) are being released overnight, so that they will be available in advance of the working day tomorrow, Friday 7th of January. This is a routine Service Release … Continue reading

Posted in MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement – US Instance – Check Processing – Peformance Update

Hi Everyone, I am pleased to say that early indications are that we have now successfully eliminated all delays processing check uploads in our US system instance. We will continue to monitor the Dashboard throughout the day and confirm tomorrow … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement – US Instance – Check Processing – Performance Update

Hello The problem registering new Agents and downloading Agent updates or device features (e.g. Patch Management) for some customers in US should now be fixed Apologies for the inconvenience caused Regards Frank  

Posted in MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement – US Instance – Check Processing – Performance Update

Hi Everyone, We have been working on our US infrastructure over the past 24 hours, tuning the underlying OS and our application. We have again seen an improvement in performance, but unfortunately our own internal monitoring shows that this has … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

Resolution of Quarantine Release Issue

8:15 AM Pacific — We believe that the quarantine release issue has been resolved.  Any affected messages that were released previously should be delivered shortly if not already.  We are continuing to monitor in case any further action is necessary.

Posted in MSP Mail, MSP Mail service updates

Issue with Quarantine Release for MAX Mail

6:45 AM Pacific — Our engineers are investigating an issue with one of our database systems that has failed and been taken off-line.  As a result of the failure mode, some messages released from quarantine are delayed, or may have … Continue reading

Posted in MSP Mail, MSP Mail service updates

GFI MAX RemoteManagement – US Instance – Check Processing – Peformance Update

Hi Everyone, We are continuing to monitor the performance of check processing and sending of email alerts in our US instance. While performance is better than yesterday, regrettably some customers will continue to experience long delays in checks uploading in … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement – Monthly Report Generation – Update

Hi Everyone, A further update is that with monthly report generation is still ongoing. All monthly reports have now been generated and sent in Australia, New Zealand, Germany and United Kingdom. We expect monthly reports generation in remaining European countries … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement – Monthly Report Generation – Update

Hi Everyone, We have since discovered that this problem also introduced a delay sending some Client Daily and Client Weekly Reports in UK. This has since been resolved. All Client Daily and Client Weekly Reports have now been sent and … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement – Monthly Report Generation – Delays

Hi Everyone, The generation and sending of January monthly reports is still in progress. We expect this to complete over the next 24 hours or so and will provide a further update once done. Once, again we would like to … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates