Monthly Archives: March 2014

GFI MAX Backup 13.6.1 gives you even more recovery options with new Bare Metal Recovery tool

The GFI MAX Backup team is excited to announce our 13.6.1 release which adds Bare Metal Recovery (BMR) functionality to our Online Hybrid-cloud based Backup and Disaster Recovery solution.   Bare Metal Recovery The ability to perform Bare Metal Recovery … Continue reading

Posted in Backup & Recovery, Backup & Recovery release notes, Backup & Recovery service updates | Tagged , , , , , , ,

GFI MAX RemoteManagement – Dashboard v5.42.2 Release – App Control enhancements

Hi Everyone, I’m pleased to announce that Dashboard v5.42.2 is being released overnight, so that it will be available in advance of the working day tomorrow, Friday 28th of March. This Service Release is focused entirely on enhancements to App Control, … Continue reading

Posted in MSP Remote Monitoring & Management service updates

Logging into Australia dashboard via legacy URL – problem resolved

Hi Everyone, The problem logging into the Australia and New Zealand Dashboard via the legacy hound-dog.com.au URL has now been resolved. However, we still recommend you use the login form on gfimax.com or connect to the dashboard directly via current … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

Logging in to Australia dashboard

Dear customers, We are currently working on a problem with the legacy hound-dog.com.au domain that we used to use un Australia and New Zealand. Can customers in Australia and New Zealand please ensure you use the recommended login form on … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

US dashboard load issues resolved

Dear customers, We have resolved load issues that developered on a server that caused dashboard access to be sluggish. Agent upload processing and alerting were not affected. We apologize for the inconvenience. With kind regards, The GFI MAX Team

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement – Dashboard v5.42.1 and Agent v9.5.3 (RC) Release

Hi Everyone, I’m pleased to announce that Dashboard v5.42.1 and Agent v9.5.3 (RC) are being released overnight, so that they will be available in advance of the working day tomorrow, Friday 21st of March. This is a routine Service Release … Continue reading

Posted in MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement HTTPS access

We are currently investigating problems with the Agent being able to report back to our Dashboard over HTTPS.  The debug.log file indicates a problem with SSL communuication: CWinHttpSocket::Request failed:: 0x00002f8f This error translates as 12175 ERROR_WINHTTP_SECURE_FAILURE –  One or more … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

Temporary DNS Resolution Issues

3:45pm Pacific — Starting at approximately 2:15PM Pacific and for a period of approximately 20 minutes, one of the resolving name servers at the California datacenter was not responsing properly to MX lookups made by our message handling servers.  During … Continue reading

Posted in MSP Mail, MSP Mail service updates

GFI MAX RemoteManagement – DE Instance – review

(English version below) Hallo, wir möchten unseren Kunden gerne weitere Informationen über das Problem mit der üblichen Dashboard-URL vom letzten Donnerstag zukommen lassen. Wir haben die Ursache des Problems analysiert. Durch einen Konfigurationsfehler wurde bei Lastspitzen verfügbarer Speicher aufgebraucht. Obwohl … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement – US Instance – Intermittent slow access – Resolved

Hello We have found and resolved an issue causing specific pattern of access to degrade the performance of database, affecting all customers. The effect should now be greatly reduced Best regards The GFI Max Team

Posted in MSP Remote Monitoring & Management service updates