Monthly Archives: April 2014

Stay current with GFI MAX

Dear MAX Backup Partners, The GFI MAX Backup team would like to inform you that the latest 13.6.1 build of GFI MAX Backup is now being posted to the GFI MAX Backup auto update service.  Prior versions of the GFI MAX Backup … Continue reading

Posted in MSP Backup & Recovery, MSP Backup & Recovery service updates | Tagged ,

Apparent Resolution of Routing Issue in Germany

2:15 PM Pacific — Our monitoring is no longer detecting any routing issues traffic to or from the German data center.  Most customers should not have experienced any impact, but it is possible that some messages outbound from that facility, … Continue reading

Posted in MSP Mail, MSP Mail service updates

Routing Issues at German datacenter for MAX Mail

1:45 PM Pacific — Our monitoring has detected routing issues affecting some inbound and outbound traffic to and from the data center in Stuttgart, Germany.  Traffic between that data center and our other European data centers is unaffected, but other … Continue reading

Posted in MSP Mail, MSP Mail service updates

GFI MAX RemoteManagement – Connectwise Integration – Resolved

Hi Everyone, We believe the problems with Connectwise Integration to be resolved. Agent registration, ticket workflow and configuration should now be operating as normal. If you find this not to be the case, please contact your local support team. We … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement – Connectwise Integration – Problems

Hi Everyone, We have become aware of some problems retrieving specific assets from Connectwise infrastructure (specifically the WSDL file required for us to call the Connectwise Web Service API) and as such, some customers may experience problems registering new Agents, … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement Germany background network maintenance

(German version below) Dear customers, we have been advised of scheduled network maintenance in the datacentre servicing the Germany instance of GFI MAX RemoteManagement at the time indicated below. A few seconds of interruptions are expected, however out out an … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement – Dashboard v5.42.4 and Agent v9.5.5 (RC) Release

Hi Everyone, I’m pleased to announce that Dashboard v5.42.4 and Agent v9.5.5 (RC) are being released overnight, so that they will be available in advance of the working day tomorrow, Wednesday 23rd of April. This is a routine Service Release … Continue reading

Posted in MSP Remote Monitoring & Management service updates