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Monthly Archives: April 2014
Stay current with GFI MAX
Dear MAX Backup Partners, The GFI MAX Backup team would like to inform you that the latest 13.6.1 build of GFI MAX Backup is now being posted to the GFI MAX Backup auto update service. Prior versions of the GFI MAX Backup … Continue reading
Posted in Backup & Recovery, Backup & Recovery service updates
Tagged Backup & Recovery, Backup Manager client
Apparent Resolution of Routing Issue in Germany
2:15 PM Pacific — Our monitoring is no longer detecting any routing issues traffic to or from the German data center. Most customers should not have experienced any impact, but it is possible that some messages outbound from that facility, … Continue reading
Posted in MSP Mail, MSP Mail service updates
Routing Issues at German datacenter for MAX Mail
1:45 PM Pacific — Our monitoring has detected routing issues affecting some inbound and outbound traffic to and from the data center in Stuttgart, Germany. Traffic between that data center and our other European data centers is unaffected, but other … Continue reading
Posted in MSP Mail, MSP Mail service updates
GFI MAX RemoteManagement – Connectwise Integration – Resolved
Hi Everyone, We believe the problems with Connectwise Integration to be resolved. Agent registration, ticket workflow and configuration should now be operating as normal. If you find this not to be the case, please contact your local support team. We … Continue reading
GFI MAX RemoteManagement – Connectwise Integration – Problems
Hi Everyone, We have become aware of some problems retrieving specific assets from Connectwise infrastructure (specifically the WSDL file required for us to call the Connectwise Web Service API) and as such, some customers may experience problems registering new Agents, … Continue reading
GFI MAX RemoteManagement Germany background network maintenance
(German version below) Dear customers, we have been advised of scheduled network maintenance in the datacentre servicing the Germany instance of GFI MAX RemoteManagement at the time indicated below. A few seconds of interruptions are expected, however out out an … Continue reading
GFI MAX RemoteManagement – Dashboard v5.42.4 and Agent v9.5.5 (RC) Release
Hi Everyone, I’m pleased to announce that Dashboard v5.42.4 and Agent v9.5.5 (RC) are being released overnight, so that they will be available in advance of the working day tomorrow, Wednesday 23rd of April. This is a routine Service Release … Continue reading
GFI MAX RemoteManagement – US instance scheduled maintenance
Dear customers, we would like to announce a scheduled maintenance overnight from Saturday to Sunday at the times indicated below.
issue updating MAV definitions – resolved
Dear Customers, the issue updating MAV definitions has been resolved. A full definitions update has been promoted to the update system. The team is following up with an investigation and remediation to ensure that the issue cannot reoccur. With kind … Continue reading
issue updating MAV definitions
Dear customers, we are aware of customer reports indicating that updating MAV definitions after 28188 creates a loop up downloads and attempted updates. This has been escalated to the appropriate technical team and the issue is being investigated. As this … Continue reading
