Monthly Archives: April 2014

GFI MAX RemoteManagement – US instance scheduled maintenance

Dear customers, we would like to announce a scheduled maintenance overnight from Saturday to Sunday at the times indicated below.

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

issue updating MAV definitions – resolved

Dear Customers, the issue updating MAV definitions has been resolved. A full definitions update has been promoted to the update system. The team is following up with an investigation and remediation to ensure that the issue cannot reoccur. With kind … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

issue updating MAV definitions

Dear customers, we are aware of customer reports indicating that updating MAV definitions after 28188 creates a loop up downloads and attempted updates. This has been escalated to the appropriate technical team and the issue is being investigated. As this … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX – OpenSSL “Heartbleed” bug update

Dear Customers, As soon as the vulnerability to OpenSSL was announced engineering teams across GFI have been implementing the necessary fixes to affected systems. This work is complete and updated OpenSSL packages have been applied to affected components. As a precautionary measure, … Continue reading

Posted in MSP Remote Monitoring & Management service updates

Comments on Heartbleed Vulnerability

There has been substantial press about the Heartbleed vulnerability in the widely used OpenSSL protocol. For customers interested in how our systems may have been affected by this vulnerability,  the short answer is that we have reviewed the systems involved … Continue reading

Posted in MSP Mail, MSP Mail service updates

GFI MAX RemoteManagement : Heartbleed – OpenSSL vulnerability update

Dear customers We have been informed of the “Heartbleed” OpenSSL issue on Tuesday 08/04 morning and immediately reacted to it. We have conducted an extensive search for vulnerable OpenSSL in our infrastructure. GFI MAX RemoteManagement was not vulnerable, except for … Continue reading

Posted in MSP Remote Monitoring & Management

Update on Network Issues

2:15 PM Pacific — We’re still seeing a small number of messages being queued, but it appears that the networking issues have largely subsided.  Our engineering team is continuing to monitor this, and is concurrently investigating the source of the … Continue reading

Posted in MSP Mail, MSP Mail service updates