Monthly Archives: May 2014

US dashboard performance – contd.

Dear customers, we are taking remediative actions to address dashboard performance problems. Dashboard will be briefly interrupted and will be back shortly. This work is complete, but we will continue to work on the underlying issue. With kind regards, The … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX ServiceDesk 1.5

Hi All, We have now released ServiceDesk 1.5, this has been applied to all active installations. Release notes are included below. Thanks, John Summary for ServiceDesk 1.5 New Time Rate capabilities, Cost Tracking on tickets and exports, new Dashboard Reporting … Continue reading

Posted in MSP Service Desk release notes

Global TeamViewer interruption (resolved)

Dear customers, we are aware of a service interruption at TeamViewer affecting Take Control connections from dashboards globally. Unfortunately, there is no ETA for a fix at this time, but the problem is being worked on. Relevant updates to follow … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

US dashboard speed

Dear customers, we have receive reports of dashboard access that is slower than expected. We are currently investigating network and bandwidth issues related to these reports. Update Thursday 22nd: We have identified specific areas of the infrastructure where this problem … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

Temporary SPF / SRS Errors Due to Power Outage

A few customers with SPF enabled on their mail servers experienced “501 5.1.7 Invalid address” errors earlier today, as an indirect result of the power outage yesterday.  The problem was resolved this morning Pacific time; what follows is a detailed … Continue reading

Posted in MSP Mail, MSP Mail service updates

issues connecting to Take Control / TeamViewer (resolved)

Dear customers, we are investigating issues using Take Control / TeamViewer from the dashboard. This seems to be network related and widespread. Updates to follow. Update 20:48 UTC: Verified networking problems outside of US dashboard, with a trans-atlantic carrier or … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

Power Restoration at Amsterdam Facility

7:30 AM Pacific — Power is being restored at the Amsterdam data center, with some systems already online and others expected to be online within the next 15 to 20 minutes. In the meantime, some traffic should have been redirected … Continue reading

Posted in MSP Mail, MSP Mail service updates