Monthly Archives: August 2014

GFI MAX RemoteManagement – Dashboard v5.44.5 Feature Release – Mass delete checks, MDM updates and more

Posted on August 28, 2014 by

Hi Everyone, I’m pleased to announce that we have several feature updates going out overnight, so that they will be available in advance of the working day tomorrow, Friday 29th August. With the update to Dashboard v5.44.5 we’ll be introducing … Continue reading →

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

GFI MAX RemoteManagement HK instance network maintenance

Posted on August 22, 2014 by

Dear customers, Our hosting partner has informed us of a network maintenance that impact the infrastructure hosting the HK instance of GFI MAX RemoteManagement. During the maintenance window,  we are expecting short periods of unavailability of the dashboard and alerting … Continue reading →

Posted in MSP Remote Monitoring & Management

GFI MAX RemoteManagement – Dashboard v5.44.4 Release

Posted on August 21, 2014 by

Hi Everyone, I’m pleased to announce that Dashboard v5.44.4 is being released overnight, so that it will be available to customers in advance of the working day tomorrow, Friday 22nd. This is a routine service release focused on feature updates … Continue reading →

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MAV definitions update URLs amended

Posted on August 20, 2014 by

Dear customers, customers using MAV and restricting outgoing agent HTTP communication through rules on their proxy server, transparent proxy, security filter or similar, are advised that the update location for MAV definition updates now includes the address below. If required, … Continue reading →

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

intermittent login form timeouts

Posted on August 13, 2014 by

Hello, we are investigating occasional login timeouts when using the login form on gfimax.com. The message given is “Timeout while locating your dashboard…”. The login may succeed if the screen is kept open for longer, or the login is attempted … Continue reading →

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement US instance network maintenance

Posted on August 12, 2014 by

Dear customers, Our hosting partner will be performing maintenance on the network interconnections between racks housing our infrastructure hosting the US instance of GFI MAX RemoteManagement to upgrade available internal bandwidth. This is in response to performance limitations seen in … Continue reading →

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

SMS interruption EMEA dashboards

Posted on August 11, 2014 by

Dear customers, we are aware of an interruption in SMS delivery service affecting the EMEA dashboards (UK, Ireland, Germany, France, Europe, Eastern Europe). The service is in the process of being restored. SMS sending restored as of 2014-08-11 17:09 UTC … Continue reading →

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement – Dashboard v5.44.3 & Agent v9.7.1 (RC) Release

Posted on August 7, 2014 by

Hi Everyone, I’m pleased to announce that Dashboard v5.44.3 and Agent v9.7.1 (RC) are being released overnight, so that it will be available in advance of the working day tomorrow, Friday 8th of August. This is a routine Service Release … Continue reading →

Posted in MSP Remote Monitoring & Management service updates

Availability of some features recovering in UK

Posted on August 6, 2014 by

Dear customers, We are aware of widespread problems in our infrastructure affecting the following product features: MAX Desk / Service Desk UK/EMEA processing of Web Monitoring data UK/EMEA persistent connections and Remote Background Monitoring features UK/EMEA The services are in … Continue reading →

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates, MSP Service Desk, MSP Service Desk service updates