Monthly Archives: September 2014

Intermittent Control Panel Outages

1:55pm Pacific — Our control panel is currently experiencing brief intermittent periods of downtime. This issue has no effect on mailflow.  Our engineering team is investigating and we will post soon with further updates.

Posted in MSP Mail, MSP Mail service updates

Resolution of Issues with Control Panel for MAX Mail

8:30pm Pacific — Our engineers have resolved the issue with the control panel servers for the MAX Mail services.  We apologize for any inconvenience for those unable to access the control panel earlier.  Mail flow was not impacted as a … Continue reading

Posted in MSP Remote Monitoring & Management service updates

Issues with Control Panel for MAX Mail

7:00pm Pacific — Our engineers have been troubleshooting an issue with the servers hosting the control panel for the MAX Mail services, that is affecting access to the control panel.  We are hoping to have resolution as soon as possible … Continue reading

Posted in MSP Mail, MSP Mail service updates

MAX RM – Dashboard v5.45.1 Release – Failed Login Check, Agent Auto-Uninstall, MAX Mail Integration Updates

Hi Everyone, I’m pleased to announce that Dashboard v5.45.1, Agent v9.7.2 (RC) and OSX Agent v1.2.0 (GA) are being released overnight, so that they will be available in advance of the working day tomorrow, Friday 26th of September. In this … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MAX Backup 14.1 Now Available Though the Auto Update Service.

We are pleased to communicate that as of Tuesday morning the 14.1 release of the Backup Manager has been posted to the Auto Update service. To ensure your Windows and Mac OS clients are always updated with the latest Backup … Continue reading

Posted in Backup & Recovery, Backup & Recovery release notes, MSP Backup & Recovery service updates | Tagged ,

US dashboard – delays in back-end e-mail delivery

Dear customers, we have resolved a system issue that delayed delivery of certain scheduled e-mail types including client reports and data overdue alerts. Queued e-mails are now being delivered to the receiving mail servers. We would like to apologize for … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

US instance false positive overdue device alerts

Dear customers, we have identified an issue which may have caused false positive overdue device alerts for some customers on the US dashboard. An immediate solution is in place for this not to re-occur, and we are correcting the underlying … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates