Monthly Archives: October 2014

MAV false positive (resolved, resolution action)

Dear customers, We are aware of recent definitions updates 34388 and 34390 giving some false positives under the threat caregory lookslike.win32.kuloz.a!ag for a few customers on specific applications. The definitions team has been notified and confirmed the issue. The fix … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

MAX RM : UK : scheduled dashboard maintenance

Dear customers, We would like to announce a scheduled maintenance tonight at the time indicated below. Thursday,  30 October 2014, 22:00 – 23:00 UTC We will be performing a hardware maintenance on the primary dashboard.

Posted in MSP Remote Monitoring & Management service updates

MAX RemoteManagement – Dashboard v5.51, Agent v9.7.2 GA Release – Managed Online Backup Enhancements

Dear Customers, We’re pleased to announce that Dashboard v5.51 is being released overnight, so that it will be available in advance of the working day tomorrow, Thursday 30th of October. With this release, Agent v9.7.2 replaces Agent v9.6.1 as the … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MAX RM US : Slowness on the primary dashboard

Dear customers, We are aware of some slowness affecting the primary dashboard access today. We are actively working on mitigating the problem and we are keeping a close eye on the performance We apologize for the inconvenience caused UPDATE: The … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

Coming Soon – MAX RM Release Dashboard v5.51, Agent v9.7.2 GA

Dear Customers, We’re pleased to share provisional release details in advance of the next MAX RemoteManagement release, Dashboard v5.51, in which Agent v9.7.2 is to replace Agent v9.6.1 as the production agent and become available for auto-update. In this release … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

Addition of SMTP Journaling to MAX MailArchive

We are pleased to announce a key new feature of the archive service — SMTP journaling.  The SMTP journaling will allow existing and new customers a greatly simplified method of adding messages to the archive. With the new SMTP journaling, … Continue reading

Posted in MSP Mail, MSP Mail service updates

Resolution of Issues with MAX Mail Control Panel

3:45 PM Pacific — The control panel for MAX Mail is back online.  The issue was due to a hardware problem with the front-end cluster. The good news is that in resolving the issue, our engineering team was able to … Continue reading

Posted in MSP Mail, MSP Mail service updates

Issue with MAX Mail Control Panel

3:10pm Pacific — We have detected an issue with the MAX Mail control panel, which is currently unreachable.  Message processing is unaffected.  We will post an update here shortly.

Posted in MSP Remote Monitoring & Management service updates

MAX RM – Email Domain and SPF Configuration Change

Dear Customers, We want to let you know that we’ll soon be updating the email addresses in the MAX RM Dashboard to use the MAXfocus company email domains, @maxfocus.com and @logicnow.com. For example, [email protected] will become [email protected] To ensure there … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

Scheduled Maintenance for MAX Mail Control Panel

Dear Customers, During the evening of Friday, October 24, starting at about 9:00 PM Pacific (Saturday, October 25 at 5:00 AM GMT), we will be performing maintenance on some of the servers used for the MAX Mail control panel.  As … Continue reading

Posted in MSP Mail, MSP Mail service updates