Monthly Archives: October 2014

Resolution of Issues with Control Panel

Posted on October 23, 2014 by

1:05 AM Pacific — The control panel for MAX Mail is back online.  We apologize for any inconvenience.  Mail flow was not impacted by the issue.

Posted in MSP Mail, MSP Mail service updates

Issue with MAX Mail Control Panel

Posted on October 23, 2014 by

12:50am Pacific — Our engineers are currently troubleshooting a problem that is causing the MAX Mail control panel to be unreachable.  We will post an update here shortly.

Posted in MSP Mail, MSP Mail service updates

MAX RemoteManagement – Dashboard v5.50.1 Service Release

Posted on October 22, 2014 by

Dear Customers, We’re pleased to announce that Dashboard v5.50.1 is being released overnight, so that it will be available in advance of the working day tomorrow, 23rd of October. This is a relatively minor service release in which we’re making … Continue reading →

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

New URL for Non-Rebranded MAX Mail Control Panel

Posted on October 21, 2014 by

Dear Customers, As you know, our company is being rebranded as LogicNow, and GFI MAX is being renamed MAXfocus.  As part of this transition, the GFI-branded control panel for the MAX Mail services is being changed, effective tomorrow morning Pacific … Continue reading →

Posted in MSP Mail, MSP Mail service updates

MAX RM – Advance Notice for Dashboard Release

Posted on October 20, 2014 by

Dear Customers, We are planning a MAX RM Dashboard release to make improvements to the new Dashboard UI. We’ll confirm the date for the release shortly. Below are the provisional release notes for this release.

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes, MSP Remote Monitoring & Management service updates

MAX RM – New Dashboard Update

Posted on October 17, 2014 by

Dear Customers, We’d like to give an update regarding the new Dashboard and how we’re addressing the UI issues we’ve encountered, and also share with you how we are enhancing our processes to ensure we don’t run into performance issues … Continue reading →

Posted in MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement – EU instance scheduled maintenance – complete

Posted on October 16, 2014 by

Dear customers, This maintenance has been done on scheduled time with minimum impact to our service. Best regards, GFI Max Team.

Posted in MSP Remote Monitoring & Management service updates

MAX RM – Dashboard Session Time Out Issue – Update

Posted on October 15, 2014 by

Dear Customers, We have made an adjustment to alleviate a session time-out issue, so that users are less likely to run into the time-out limit in the Dashboard. This was causing a usability problem because it currently does not explicitly … Continue reading →

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement – EU instance scheduled maintenance

Posted on October 15, 2014 by

Dear customers, we would like to announce a scheduled maintenance overnight from Wednesday to Thursday at the times indicated below. We will be deploying a firewall hardware replacement. During this one hour maintenance window most services will be unavailable for … Continue reading →

Posted in MSP Remote Monitoring & Management service updates

MAX RM – Dashboard UI Performance Issues – Resolved

Posted on October 13, 2014 by

Dear Customers, The performance issues that followed the release of Dashboard v5.50 have now been resolved. We’re continuing to monitor Dashboard systems very closely and will make further adjustments as necessary. Again, our sincere apologies for any disruption this has caused. With … Continue reading →

Posted in MSP Remote Monitoring & Management service updates