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Monthly Archives: October 2014
Resolution of Issues with Control Panel
1:05 AM Pacific — The control panel for MAX Mail is back online. We apologize for any inconvenience. Mail flow was not impacted by the issue.
Posted in MSP Mail, MSP Mail service updates
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Issue with MAX Mail Control Panel
12:50am Pacific — Our engineers are currently troubleshooting a problem that is causing the MAX Mail control panel to be unreachable. We will post an update here shortly.
Posted in MSP Mail, MSP Mail service updates
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MAX RemoteManagement – Dashboard v5.50.1 Service Release
Dear Customers, We’re pleased to announce that Dashboard v5.50.1 is being released overnight, so that it will be available in advance of the working day tomorrow, 23rd of October. This is a relatively minor service release in which we’re making … Continue reading
Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes
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New URL for Non-Rebranded MAX Mail Control Panel
Dear Customers, As you know, our company is being rebranded as LogicNow, and GFI MAX is being renamed MAXfocus. As part of this transition, the GFI-branded control panel for the MAX Mail services is being changed, effective tomorrow morning Pacific … Continue reading
Posted in MSP Mail, MSP Mail service updates
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MAX RM – Advance Notice for Dashboard Release
Dear Customers, We are planning a MAX RM Dashboard release to make improvements to the new Dashboard UI. We’ll confirm the date for the release shortly. Below are the provisional release notes for this release.
Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes, MSP Remote Monitoring & Management service updates
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MAX RM – New Dashboard Update
Dear Customers, We’d like to give an update regarding the new Dashboard and how we’re addressing the UI issues we’ve encountered, and also share with you how we are enhancing our processes to ensure we don’t run into performance issues … Continue reading
Posted in MSP Remote Monitoring & Management service updates
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GFI MAX RemoteManagement – EU instance scheduled maintenance – complete
Dear customers, This maintenance has been done on scheduled time with minimum impact to our service. Best regards, GFI Max Team.
Posted in MSP Remote Monitoring & Management service updates
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MAX RM – Dashboard Session Time Out Issue – Update
Dear Customers, We have made an adjustment to alleviate a session time-out issue, so that users are less likely to run into the time-out limit in the Dashboard. This was causing a usability problem because it currently does not explicitly … Continue reading
Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates
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GFI MAX RemoteManagement – EU instance scheduled maintenance
Dear customers, we would like to announce a scheduled maintenance overnight from Wednesday to Thursday at the times indicated below. We will be deploying a firewall hardware replacement. During this one hour maintenance window most services will be unavailable for … Continue reading
Posted in MSP Remote Monitoring & Management service updates
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MAX RM – Dashboard UI Performance Issues – Resolved
Dear Customers, The performance issues that followed the release of Dashboard v5.50 have now been resolved. We’re continuing to monitor Dashboard systems very closely and will make further adjustments as necessary. Again, our sincere apologies for any disruption this has caused. With … Continue reading
Posted in MSP Remote Monitoring & Management service updates
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