Monthly Archives: October 2014

MAX RM – Dashboard UI Performance Issues – Update 2

Dear Customers, We’re continuing to monitor Dashboard performance levels and make adjustments, in order to ensure regular speed and performance. Performance has improved substantially following the update on Friday but users may still experience intermittent slowness in the system. We … Continue reading

Posted in MSP Remote Monitoring & Management service updates

MAX RM – Problems accessing Asset Tracking – Resolved

Dear Customers, The issue whereby the Asset Tracking window would not load has now been resolved for all territories. With kind regards, The GFI MAX Team.

Posted in MSP Remote Monitoring & Management service updates

MAX RM – Dashboard UI Performance Issues – Update

Dear Customers, We pushed out an update to alleviate the performance issues we are seeing with the Dashboard. This was an immediate set of fixes, we’re continuing to investigate the issue and will roll out further updates as needed to ensure … Continue reading

Posted in MSP Remote Monitoring & Management service updates

MAX RM – Dashboard UI Performance Issues

Dear Customers, We are currently working on remediating performance issues affecting the Dashboard user interface. We will be deploying fixes over the coming hours while continuing to investigate the root causes, with further adjustments expected in the next few days. … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

MAX RemoteManagement – Problems accessing Asset Tracking – Update

Hi Everyone, Please note the Asset Tracking window is available from the MAX RM Dashboard for North and South American customers and is operating as expected. A patch has been prepared for Europe, AsiaPac and our other territories and will be applied at … Continue reading

Posted in MSP Remote Monitoring & Management service updates

MAX RemoteManagement – Problems accessing Asset Tracking

Hi Everyone, We are aware of a problem accessing the Asset Tracking UI from the View Menu since last night’s update, depending on the URL you use to access your Dashboard. We are working on a fix for this right … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

MAX RemoteManagement – Dashboard v5.50 Release – Dashboard UI Upgrade and Enhancements

Hi Everyone, We’re pleased to announce that Dashboard v5.50 is being released overnight, so that it will be available in advance of the working day tomorrow, Friday October 10th. In this release we’ll be updating the underlying UI technology of … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MAX ServiceDesk 1.8

Hi All, MAX ServiceDesk 1.8 has been released and is now available on all installations. Please find the release details below. 2nd October 2014: Release Summary QuickBooks Desktop released, export ServiceDesk time and cost items to QuickBooks Invoices. New Import … Continue reading

Posted in MSP Service Desk release notes