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Monthly Archives: November 2014
MAX RemoteManagement – Windows Phone MDM Notice
Dear Customer, We wish to make you aware that a Windows Phone certificate used in Mobile Device Management (MDM) for Windows Phones will expire on November 24th. The update to the Windows Phone certificate will require you to re-enrol Windows … Continue reading
MAX ServiceDesk 1.9
Hi All, We are pleased to announce the release of ServiceDesk 1.9, which is now available on all installations. This release includes some major new features, including the ability to setup contract service lines with fixed or variable costs, ticket … Continue reading
Posted in MSP Service Desk release notes
MAX Backup 14.2 Released – Update
Hot-fix Update – On the morning on Tuesday, January 13, the MAX Backup team posted version 14.2.2 of MAX Backup to the auto update service. Details fixes can found in the revised release notes located here. ___ The MAX Backup team is … Continue reading
MAX RM App Control Service Release 1.31
Dear Customers, We are pleased to announce that MAX RM App Control version 1.31 has been released. A full list of improvements is listed below. Best regards, The MAX RM Team
Maintenance Windows for MAX Mail Control Panel
We will be implementing a number of updates to the control panel servers, and need to schedule two brief maintenance windows in which the control panel may be offline. The first such maintenance window will be this Monday evening Pacific … Continue reading
Posted in MSP Mail, MSP Mail service updates
Resolution of Issues at California Datacenter
12:15 PM Pacific — The redistribution of message traffic has resolved the slow message processing times, and our monitoring has shown all systems to be operating at normal levels for at least the last 45 minutes. We are continuing to … Continue reading
Posted in MSP Mail, MSP Mail service updates
Redirection of Traffic at California Datacenter
11:15am Pacific — We have redistributed some of the message traffic at the California datacenter, which has resulted in significant improvement in the speed of message processing. Our engineering team is continuing to investigate the original source of the issue.
Posted in MSP Mail, MSP Mail service updates
Update on California datacenter
10:45am Pacific — The engineering team is continuing to investigate the slow message processing at the California datacenter but has not identified the source of the issue. While continuing efforts to identify a potential culprit, we are preparing to begin … Continue reading
Posted in MSP Mail, MSP Mail service updates
Slow message processing in California datacenter
9:45am Pacific — Our monitoring has detected slow message processing in the California data center. Other data centers are unaffected. Our engineers are currently investigating.
Posted in MSP Mail, MSP Mail service updates
Coming Soon – MAX RM App Control Service Release 1.31
Dear Customers, Look for an update to the App Control cloud management component of MAX RemoteManagement later this week. This release includes some small enhancements to improve general usability and to address some known issues. This release also includes some … Continue reading
