Monthly Archives: November 2014

MAX RemoteManagement – Windows Phone MDM Notice

Dear Customer, We wish to make you aware that a Windows Phone certificate used in Mobile Device Management (MDM) for Windows Phones will expire on November 24th. The update to the Windows Phone certificate will require you to re-enrol Windows … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

MAX ServiceDesk 1.9

Hi All, We are pleased to announce the release of ServiceDesk 1.9, which is now available on all installations. This release includes some major new features, including the ability to setup contract service lines with fixed or variable costs, ticket … Continue reading

Posted in MSP Service Desk release notes

MAX Backup 14.2 Released – Update

Hot-fix Update –  On the morning on Tuesday, January 13, the MAX Backup team posted version 14.2.2 of MAX Backup to the auto update service.  Details fixes can found in the revised release notes located here. ___ The MAX Backup team is … Continue reading

Posted in MSP Backup & Recovery, MSP Backup & Recovery release notes | Tagged , , ,

MAX RM App Control Service Release 1.31

Dear Customers, We are pleased to announce that MAX RM App Control version 1.31 has been released.  A full list of improvements is listed below. Best regards, The MAX RM Team

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

Maintenance Windows for MAX Mail Control Panel

We will be implementing a number of updates to the control panel servers, and need to schedule two brief maintenance windows in which the control panel may be offline. The first such maintenance window will be this Monday evening Pacific … Continue reading

Posted in MSP Mail, MSP Mail service updates

Resolution of Issues at California Datacenter

12:15 PM Pacific — The redistribution of message traffic has resolved the slow message processing times, and our monitoring has shown all systems to be operating at normal levels for at least the last 45 minutes.  We are continuing to … Continue reading

Posted in MSP Mail, MSP Mail service updates

Redirection of Traffic at California Datacenter

11:15am Pacific — We have redistributed some of the message traffic at the California datacenter, which has resulted in significant improvement in the speed of message processing.  Our engineering team is continuing to investigate the original source of the issue.

Posted in MSP Mail, MSP Mail service updates