Monthly Archives: December 2014

MAX RM – Dashboard v5.52, Agent v9.8.1 GA Release

Dear Customers, We’re pleased to announce that Dashboard v5.52 is being released overnight, so that it will be available in advance of the working day tomorrow, 18th of December. With this release, Agent v9.8.1 replaces v9.7.2 as the production agent … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MAX RM – UK Dashboard Performance Issue – RESOLVED

Dear Customers, The issue that temporarily affected performance of the UK MAX RM Dashboard on Monday afternoon, December 15th, was resolved. We traced the source of the issue and preventative action was taken to avoid this from re-occurring. Best Regards, The Team … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

MAX RM – UK Dashboard Performance Issue – UPDATE

Dear Customers, Performance of the UK MAX RM Dashboard is back to regular levels and you should find the Dashboard running at normal speed again. We’re continuing to investigate the cause of the performance issue. Best Regards, The Team @ MAXfocus

Posted in MSP Remote Monitoring & Management service updates

MAX RM – UK Dashboard Performance Issue

Dear Customers, We’re experiencing a temporary performance issue with the UK Dashboard which we’re investigating as a top priority. We’ll keep you posted of our progress. Best Regards, The Team @ MAXfocus

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

Patch Management error “The system cannot find the file specified” – RESOLVED

Dear Customers, The Patch Management issue reported on December 12 has been resolved with the below definitions:

Posted in MSP Remote Monitoring & Management service updates

Coming Soon – MAX RM Service Release – Dashboard v5.52, Agent v9.8.1 GA

Dear Customers, We’re planning a service release for MAX RemoteManagement in the coming days, focused on feature updates, performance enhancements and bug fixes. The provisional release notes are below. Please note these are still subject to review and may change.  … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes, MSP Remote Monitoring & Management service updates

MAX ServiceDesk 1.95

Hi All, We’re pleased to announce the recent release of ServiceDesk 1.95, which focuses on QuickBooks integration enhancements and some minor improvements since the 1.9 release. Please find the release notes below:-

Posted in MSP Service Desk release notes

Patch Management error “The system cannot find the file specified”

Dear customers, we are aware of an issue with the Patch Management feature today and yesterday showing the error “The system cannot find the file specified” on Windows 8.1 and Windows Server 2012. This has been investigated by the LanGuard … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

Advance Notice – MAX RM – Changes to User Password Management

Dear Customer, We wish to let you know that we’re planning an update to the way we manage passwords in MAX RemoteManagement. We’re aiming to put this live early in the New Year, we’ll advise of the exact date nearer the time. We … Continue reading

Posted in MSP Remote Monitoring & Management service updates

FixIT Scripts service back online

Dear customers, As we reported last week, the FixIT Scripts site was temporarily unavailable.  We would like to inform you that this service has been restored fully.  We appreciate your patience and apologize if you were inconvenienced while we took … Continue reading

Posted in MSP Remote Monitoring & Management service updates