Monthly Archives: January 2015

MAX ServiceDesk 2.0 – localized phone numbers, voicemail to tickets, field staff management and much more

We understand all too well how important it is for MSPs to have a great service desk offering, so on the 29th January, 2015 we will be unveiling a major new release of MAX ServiceDesk. ServiceDesk 2.0 will see the … Continue reading

Posted in MSP Service Desk, MSP Service Desk release notes

MAX Mail Control Panel Maintenance

To address a recently discovered security vulnerability in the operating system used for our control panel servers, we are scheduling an emergency maintenance window for the MAX Mail control panel this evening, beginning at  6:00PM Pacific / 9:00PM Eastern / … Continue reading

Posted in MSP Mail, MSP Mail service updates

MAX RM Dashboard v5.54/Agent v9.8.4 Service Release (28-Jan-15)

We’re pleased to announce that Dashboard v5.54 and Agent v9.8.4 (RC) are being released overnight, so that they’ll be available in advance of the working day tomorrow, 29th of January. 

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes, MSP Remote Monitoring & Management service updates

MAX RM – Managed Online Backup Performance Issue – Resolved

The intermittent Managed Online Backup issue described here has been addressed so that no new devices will be affected by this issue.

Posted in MSP Remote Monitoring & Management service updates

MAX RM App Control v1.36 Release

Dear customers, We are pleased to announce the availability of App Control v1.36.  Read on for a list of all included updates. Kind regards, The MAXfocus Team

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MAX RM – Managed Online Backup Performance Issue

Dear Customers, We wish to alert you of an intermittent service issue with Managed Online Backup in MAX RemoteManagement. On some devices, the “Default files and folders selection” and the “Files and folders schedule” settings are not adhered to correctly when … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

Upcoming: MAX RM App Control Release 1.36

Dear customers, We would like to notify you of the upcoming release of MAX RM App Control version 1.32, due out this Thursday, 22 January. Please read on for a complete list of the new updates. Kind regards, The MAXfocus team

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MAX RM – Dashboard v5.53 Release – New Features

Dear Customers, We’re pleased to announce that Dashboard v5.53 and Agent v9.8.3 RC are being released overnight, so that they’ll be available in advance of the working day tomorrow, 15th of January. The OSX Agent updates to v1.2.1 and is … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MAX Backup 14.2.2 Posted to Auto-Update

On the morning on Tuesday, January 13, the MAX Backup team posted version 14.2.2 of MAX Backup to the auto update service to address customer reported issues.  Details fixes can found in the revised release notes located here.  

Posted in Backup & Recovery, Backup & Recovery release notes

MAX RM Dashboard Release – New Features Coming Soon!

Dear Customers, We’re pleased to share details of the next MAX RemoteManagement Dashboard release, with several significant feature enhancements. Here’s a summary of what’s coming next! User Passcode Reset Upgrade Asset-Tracking-Only Devices with Monitoring Installation Templates Improvements to Agent Auto-Uninstall when deleting a device … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes, MSP Remote Monitoring & Management service updates