Monthly Archives: January 2015

MAX ServiceDesk 2.0 – localized phone numbers, voicemail to tickets, field staff management and much more

Posted on January 29, 2015 by

We understand all too well how important it is for MSPs to have a great service desk offering, so on the 29th January, 2015 we will be unveiling a major new release of MAX ServiceDesk. ServiceDesk 2.0 will see the … Continue reading →

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MAX Mail Control Panel Maintenance

Posted on January 28, 2015 by

To address a recently discovered security vulnerability in the operating system used for our control panel servers, we are scheduling an emergency maintenance window for the MAX Mail control panel this evening, beginning at  6:00PM Pacific / 9:00PM Eastern / … Continue reading →

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MAX RM Dashboard v5.54/Agent v9.8.4 Service Release (28-Jan-15)

Posted on January 28, 2015 by brianmackie

We’re pleased to announce that Dashboard v5.54 and Agent v9.8.4 (RC) are being released overnight, so that they’ll be available in advance of the working day tomorrow, 29th of January. 

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MAX RM – Managed Online Backup Performance Issue – Resolved

Posted on January 23, 2015 by brianmackie

The intermittent Managed Online Backup issue described here has been addressed so that no new devices will be affected by this issue.

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MAX RM App Control v1.36 Release

Posted on January 23, 2015 by

Dear customers, We are pleased to announce the availability of App Control v1.36.  Read on for a list of all included updates. Kind regards, The MAXfocus Team

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MAX RM – Managed Online Backup Performance Issue

Posted on January 21, 2015 by brianmackie

Dear Customers, We wish to alert you of an intermittent service issue with Managed Online Backup in MAX RemoteManagement. On some devices, the “Default files and folders selection” and the “Files and folders schedule” settings are not adhered to correctly when … Continue reading →

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Upcoming: MAX RM App Control Release 1.36

Posted on January 20, 2015 by

Dear customers, We would like to notify you of the upcoming release of MAX RM App Control version 1.32, due out this Thursday, 22 January. Please read on for a complete list of the new updates. Kind regards, The MAXfocus team

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MAX RM – Dashboard v5.53 Release – New Features

Posted on January 14, 2015 by brianmackie

Dear Customers, We’re pleased to announce that Dashboard v5.53 and Agent v9.8.3 RC are being released overnight, so that they’ll be available in advance of the working day tomorrow, 15th of January. The OSX Agent updates to v1.2.1 and is … Continue reading →

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MAX Backup 14.2.2 Posted to Auto-Update

Posted on January 13, 2015 by Eric Harless

On the morning on Tuesday, January 13, the MAX Backup team posted version 14.2.2 of MAX Backup to the auto update service to address customer reported issues.  Details fixes can found in the revised release notes located here.  

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MAX RM Dashboard Release – New Features Coming Soon!

Posted on January 9, 2015 by brianmackie

Dear Customers, We’re pleased to share details of the next MAX RemoteManagement Dashboard release, with several significant feature enhancements. Here’s a summary of what’s coming next! User Passcode Reset Upgrade Asset-Tracking-Only Devices with Monitoring Installation Templates Improvements to Agent Auto-Uninstall when deleting a device … Continue reading →

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