Monthly Archives: February 2015

Coming Soon: MAX RM – App Control v1.39 – Notice for Google Apps customers

We wish to announce an upcoming release of App Control scheduled for March 5, 2015. Customers that have linked a Google Apps account to App Control will notice that the product will request a quick, one-time update to the service. This … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MAX RM – US Dashboard Performance Issue – Resolved

The US Dashboard performance issue has been resolved and customers should be able to log into the MAX RM Dashboard again. We’re continuing to investigate the issue and are taking the necessary steps to prevent any re-occurrence.

Posted in MSP Remote Monitoring & Management service updates

MAX RM – US Dashboard Performance Issue

We’re experiencing a performance issue with the US Dashboard, causing system slowness and login failures. Other territories are not affected. We’re working to resolve the issue as a matter of urgency and will post updates on our progress. Our apologies for any issues … Continue reading

Posted in MSP Remote Monitoring & Management service updates

MAX RM v5.56 is live – all fixes, updates and features since Agent v9.8.1 now generally available

We have a small but useful MAX RM Dashboard release going out overnight. The update will turn the current release candidate agent, Agent v9.8.5, into the Generally Available agent, and make it available for auto-update so you can roll it out … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

IASO & MAX Backup version 15.0 – faster, safer, stronger

IASO & MAX Backup version 15.0 brings with it several new and exciting data protection and disaster recovery features, including: Backup Accelerator Standby Image Cloud Recovery Targets and more Here’s a detailed run-through of what’s available and what it means for … Continue reading

Posted in Backup & Recovery, Backup & Recovery release notes

Update on California Datacenter

3:15pm Pacific — Message processing in the California data center has been stable for the last several hours, although we have not yet identified a cause for the issues earlier.   Our engineering team is continuing to monitor and to investigate.  … Continue reading

Posted in MSP Mail, MSP Mail service updates

Message Processing at California Datacenter

12:45pm Pacific — The engineering team has detected intermittent high load at the California datacenter, which is causing some message processing to be delayed, primarily for outbound mail.  Processing times have been improving with the intervention of the engineering team, … Continue reading

Posted in MSP Mail, MSP Mail service updates