Monthly Archives: March 2015

North America – Phone System Issue (Resolved)

The phone systems in North America are operating normally now. We apologize for any inconvenience this may have caused.

Posted in MSP Remote Monitoring & Management service updates

North America – Phone System Issue

We are currently experiencing technical difficulties with our North America  phone system. Our online customer support system is working normally. If you have an urgent issue to report please create a case using our online form. We apologize for any … Continue reading

Posted in MSP Remote Monitoring & Management service updates

MAX RM v5.58 is live… find out more

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

Coming Soon: MAX RM v5.58 – User Roles & Permissions part 1, assign Client Groups to users

March 25 will see the launch of the latest update to MAX RM. The highlight of the new release will be the introduction of our first User Roles & Permissions feature, called Client Groups. Client Groups lets you create your own … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

Update on MAX Mail Digests

4:00 PM Pacific — The various work done by the engineering team throughout last week to improve the speed of daily digests for MAX Mail appears to have significantly accelerated delivery for most if not all customers.  Digest delivery times … Continue reading

Posted in MSP Mail, MSP Mail service updates

MAX RM v5.57 is live… find out more

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes, MSP Remote Monitoring & Management service updates

Digest Delays with MAX Mail

5:15pm Pacific — We have been experiencing delays with some of the daily digest messages from MAX Mail.  The operations team has been working on this and believes this is a result of a database issue.  We are in the process of … Continue reading

Posted in MSP Mail, MSP Mail service updates

MAXfocus DE: Migration of Agent uploads endpoints

We will migrate some of our Agent upload endpoints in our Germany territory to new systems on Thursday 12th March starting at 17:00 GMT Customers will not have to change anything in terms of Agent configuration. Customers with restrictive firewalls … Continue reading

Posted in MSP Remote Monitoring & Management service updates

MAX RM – App Control v1.39 is Live – Notice to Google Apps Customers

We are pleased to announce the release of App Control version 1.39. Customers that have linked a Google Apps account in App Control will notice that the product will request a quick, one-time update to the service. Please read on for details or … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

Coming Soon: MAX RM v5.57 – Monitoring Templates part 2 and more

We’ll soon be launching the latest update to MAX RemoteManagement. This release will see a substantial update to the Monitoring Templates. One of the first things you’ll notice is that we’ve changed the name. It’s a small but meaningful change… they’re no … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes