Monthly Archives: April 2015

Update on Quarantine Release

11:30am Pacific — The engineering team has implemented a fix that we believe should address the delays with delivery of released messages from the quarantine. Please accept our apologies for any inconvenience.

Posted in MSP Mail, MSP Mail service updates

Slow Release Times from Quarantine

8:15am Pacific — Beginning yesterday evening, we have been seeing lengthy delays with the delivery of messages being released from quarantine. The engineering team has identified a potential culprit and is conducting testing to verify. We will post an update … Continue reading

Posted in MSP Mail, MSP Mail service updates

Update on California Datacenter for MAX Mail

9:30pm Pacific — We have continued to experience intermittent high load at the California datacenter. Our engineers have conducted a wide variety of tests but have not been able to isolate the cause. As with earlier in the day, the … Continue reading

Posted in MSP Mail, MSP Mail service updates

High Load at California Datacenter for MAX Mail

12:30pm Pacific — Over the last several hours our monitoring has picked up intermittent high load on systems at the California data center. While the datacenter is still processing messages, the message handling servers are responding more slowly than normal … Continue reading

Posted in MSP Mail, MSP Mail service updates

MAX RM v5.60 is live… here’s what’s in store

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

Digest Settings and MAX RM MAX Mail Integration

9:15pm Pacific — The engineering team discovered a bug in the MAX RM MAX Mail integration that in some circumstances resulted in the digest settings within MAX Mail reverting, when an AD sync was initiated from MAX RM. This bug … Continue reading

Posted in MSP Mail, MSP Mail service updates

Coming Soon: MAX RM v5.60 – Monitoring Templates Part 3, use templates to add checks as well as replace

The development of Monitoring Templates continues apace. Following our update in March that allowed you to add checks with Monitoring Templates to existing devices as well as new ones, the next release will make Monitoring Templates much more versatile. Monitoring … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

Intermittent Slowness of MAX Mail Control Panel

12:30pm Pacific — Our monitoring has detected intermittent sluggishness of the control panel. Our engineers are currently investigating. Message processing is not impacted.

Posted in MSP Mail, MSP Mail service updates

MAX RM – Scheduled maintenance Hong Kong data center, April 16th

Our hosting provider has informed us of scheduled maintenance to their Hong Kong data center to improve network reliability and performance on Thursday, April 16th: UTC: 16 April 2:00 pm – 16 April 10:00 pm HKT: 16 April 10:00 pm – 17 April 6:00 … Continue reading

Posted in MSP Remote Monitoring & Management service updates

MAX RM v5.59 is live… find out more

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes