Monthly Archives: May 2015

Issues with California Datacenter for MAX Mail

7:00am Pacific — We have been seeing issues with processing of both inbound and outbound mail at the California data center. Our engineering team is currently investigating and we will post an update here when we have further details. Other … Continue reading

Posted in MSP Mail, MSP Mail service updates

MAX RM – Systems Maintenance, Thursday May 14th – Completed

The systems maintenance to the US territory infrastructure for MAX RM that was scheduled for Thursday, May 14th at 3:00am EDT, was successfully completed. Thank you for your patience while we performed these essential tasks.

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

MAX RM – Systems Maintenance, Thursday May 14th, 3:00am EDT

To address some recent issues with MAX RM Dashboard availability in the US territory, the LogicNow Development Operations team will be performing maintenance on the US territory infrastructure to address a service impacting issue. The maintenance will commence Thursday morning May 14th … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

MAX RM v5.61 is live… find out more

Below is a list of the feature enhancements included in this release, available to you from tomorrow, May 7th. In this release we’re enhancing the Agent Auto-Update Settings dialog so it’s easier to ensure that devices are always using the latest Monitoring Agent version … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes | Tagged

Resolution of Quarantine Release Delays

3:00pm Pacific — Our engineers have applied a fix that we believe should resolve the delays with the release of messages from the quarantine. All results from our testing thus far have been successful; we encourage customers to test and … Continue reading

Posted in MSP Mail, MSP Mail service updates

Update on Quarantine Releases

9:45am Pacific – Our engineers have isolated the issue with the delayed quarantine releases to a subset of messages. We are continuing to pinpoint the specific cause and will continue to post updates as we progress with the diagnosis and … Continue reading

Posted in MSP Mail, MSP Mail service updates

Coming Soon: MAX RM v5.61 – Improved Agent Auto-Update dialog and customer fixes

In the next RM release we’re making it easier for you to upgrade devices to the latest agents with a new Agent Auto-Update dialog. The new dialog addresses a performance issue that could slow down the dialog for customers with … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes | Tagged

Delays with Release of Quarantine Messages

6:00am Pacific — We have been receiving reports of delays with release of messages from quarantine. It is unclear whether the issue was not fixed yesterday, or if it was fixed and the issue recurred. Our engineers are currently investigating … Continue reading

Posted in MSP Mail, MSP Mail service updates

Resolution of Load Issues at California Datacenter

4:00pm Pacific — The engineering team was able to isolate the source of the increased load at the California datacenter, and has mitigated the issue. Our monitoring has shown that message processing times have stabilized at normal operating speeds, though … Continue reading

Posted in MSP Mail, MSP Mail service updates