Monthly Archives: June 2015

MAX RM – QuickBooks quarantine issue – Resolution

Posted on June 26, 2015 by

We are aware of an issue with the Managed Antivirus feature quarantining QuickBooks applications. This has been addressed in the latest definitions updates (41468 and beyond) and it is no longer quarantining the files, however you will be required to … Continue reading →

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

Coming Soon: MAX RM v6.0 – Active device discovery at your fingertips

Posted on June 26, 2015 by

We’re very pleased to announce the preview of a brand new feature for MAX RM – Active Discovery. We’ve heard from a lot of customers that you regularly find devices go unmanaged on your clients’ network. This is the first … Continue reading →

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

Coming Soon: MAX RM v6.0 – Customize dashboard access with User Roles and Permissions, Part 2

Posted on June 26, 2015 by

We’re ready to unveil the next major instalment of User Roles and Permissions in MAX RM. This latest release gives you the ability to set up customised Dashboard user accounts, so that you can choose exactly which features you want … Continue reading →

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MAX Backup / IASO 15.6 Pushing to Auto Update

Posted on June 23, 2015 by

Reminder, the LogicNow Backup team will be pushing version 15.6 of the Backup Manager out via our Auto Update service later today. Version 15.6 was release for download on June 6, 2015.  You can view the initial post here to see what features … Continue reading →

Posted in Backup & Recovery, Backup & Recovery service updates

MAX RM v5.64 is live… find out more

Posted on June 17, 2015 by

Below are the release notes for the features and enhancements included in this release, which will be available to you from tomorrow (June 18). In this update we’re rolling out the first in a series of enhancements to the Dashboard Reports, starting with … Continue reading →

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

Resolution of Issues at German datacenter

Posted on June 17, 2015 by

9:45 AM Pacific — The issues at the German datacenter have been resolved, and all message processing systems have been stable at normal operating levels. We will continue to monitor and will take further action should that become necessary. We … Continue reading →

Posted in MSP Mail, MSP Mail service updates

Update on German Datacenter

Posted on June 17, 2015 by

7:30 AM Pacific — Our engineering team has segmented the traffic within the German datacenter, with the result that the majority of the message processing servers have returned to normal operating levels. We are continuing to work on this and … Continue reading →

Posted in MSP Mail, MSP Mail service updates

Delays at German Datacenter for MAX Mail

Posted on June 17, 2015 by

4:00am Pacific — We have detected some delays with message processing at the German datacenter. Our engineering team is currently investigating. The North American datacenters are unaffected by this issue. We will post updates here as the team works on … Continue reading →

Posted in MSP Mail, MSP Mail service updates

Delays for MAX Mail EU Data Centers (Resolved)

Posted on June 16, 2015 by

5:00am Pacific — For the last 90 minutes, we have detected some delays with mail processing in the European data centers as well as latency within the control panel due to hardware failure of one of the back-end systems. We … Continue reading →

Posted in MSP Remote Monitoring & Management service updates

ideas.gfi.com has moved to ideas.logicnow.com

Posted on June 13, 2015 by

With the recent separation of GFI and LogicNow, our forum URL has been migrated from ideas.gfi.com to ideas.logicnow.com. Unfortunately, this migration will also cause a password reset.  Your username (email address) will remain in the system as well as all … Continue reading →

Posted in Backup & Recovery service updates, MSP Mail service updates, MSP Remote Monitoring & Management service updates, MSP Service Desk service updates | Tagged