Monthly Archives: July 2015

MAX RM v6.1.1 is live… Service release with MAV updates

Today’s update is a routine Service Release, following our recent run of major feature enhancements. A good time for us all to catch a breath, before we pick the pace up again in the weeks ahead. Progress and early adoption of the new … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MAX RM – Bitdefender engine upgrade for Windows 10, reboot required

We received notification that Bitdefender has a new certified version for Windows 10 that we wish to roll out to the Bitdefender-powered Managed Antivirus service. This update will download automatically on current Release Candidate (RC) installs of Bitdefender MAV. We’re planning to push this … Continue reading

Posted in MSP Remote Monitoring & Management | Tagged ,

Coming Soon: MAX RM v6.1.1 – Service Release

Following our recent run of major feature releases, we’re pleased to let you know that we have a more modest, routine Service Release lined up for our next update. We’re especially delighted with progress so far of the new Bitdefender-powered Managed Antivirus … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MAX RM – Notification of Systems Maintenance – Germany Data Center

This is a courtesy note to inform you that we will be performing systems maintenance on the Dashboard Servers in the Germany data center in the evening of Thursday 23rd July. We do not expect any customer impact and the … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

MAX RM – Take Control Performance Issue – RESOLVED

TeamViewer has confirmed that the connectivity issue affecting Take Control and the TeamViewer integration in MAX RemoteManagement has been resolved. We’re continuing to monitor the service in order to mitigate against further disruption.

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

MAX RM – Take Control Performance Issue

We are aware of connectivity issues with Take Control and the TeamViewer integration within MAX RemoteManagement. TeamViewer is investigating the issue and we will post an update as soon as one is available.

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

MAX RM – US Instance – new SSL certificates

As we strive to maintain secure communication between the Agent and our infrastructure, we will be retiring some SSL certificates on upload servers. These will be replaced by wildcard/UC certificates (*.systemmonitor.us) already used elsewhere. We do not anticipate general problems. … Continue reading

Posted in MSP Remote Monitoring & Management service updates

Update on Load at German Datacenter

12:30pm Pacific — Our monitoring has shown that the cluster at the German datacenter, which experienced high load yesterday morning Pacific time, has been stable for the last 24 hours. Additionally, our engineering team has identified a likely contributor to … Continue reading

Posted in MSP Mail, MSP Mail service updates

MAX RM v6.1 is live… A New MAV Engine, Powered by Bitdefender

Below are the release notes for the features and enhancements included in this release, which will be available to you from July 16th. In this update we’re rolling out a brand new AV engine, powered by Bitdefender, to help you meet the challenges … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

Load Issues for One Cluster in German Datacenter

8:00am Pacific — Our monitoring has detected some load issues with one of the inbound message filtering clusters in the German datacenter. Our engineers are investigating.

Posted in MSP Mail, MSP Mail service updates