Monthly Archives: August 2015

Temporary Issues at Amsterdam Datacenter

9:30pm Pacific — Approximately two hours ago, mail handlers within the Amsterdam datacenter were responding slowly, with a number of network timeout errors generated. The response times stabilized within approximately an hour, and monitoring has been showing normal message processing … Continue reading

Posted in MSP Mail, MSP Mail service updates

MAX RM: Active Discovery Maintenance – Australia

Tomorrow at 5pm BST (Aug 31)/ 1:30am ACST (Sept 1), Active Discovery will have a 10 minute outage while maintenance is performed in the Australian region.  MAX RM Services outside of Active Discovery will not be impacted.  This maintenance is … Continue reading

Posted in MSP Remote Monitoring & Management service updates

MAX RM: Network Tab Outage – Resolved

We have restored functionality to the MAX RM Networks Tab.  The Networks Tab should now load properly.  We greatly apologize for this inconvenience.

Posted in MSP Remote Monitoring & Management service updates

MAX RM: Network Tab Outage

We are currently experiencing intermittent issues loading the MAX RM Networks tab. Our team is actively working on this issue and hope to have this addressed soon.  Thank you for your patience.

Posted in MSP Remote Monitoring & Management service updates

MAX RM v6.3 is live …. Bitdefender-powered Managed Antivirus and Active Discovery are now GA

Below are the release notes for the features and enhancements included in this release, which will be available to you from August 27th. We’re pleased to announce that both the new Bitdefender-powered Managed Antivirus service and Active Discovery, the network monitoring … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

Update on Archive Indexing

10:15pm Pacific — The archive indexing cluster in North America has been stable for the last several hours. The team is continuing to perform maintenance operations. Archive message storage was unaffected; some of the indexing has been delayed but is … Continue reading

Posted in MSP Mail, MSP Mail service updates

Temporary Errors with Archive Indexing in North America

1:15PM Pacific –- The engineering team is currently troubleshooting an issue with the indexing cluster in North America that is used for the MailArchive search function. All messages are being stored within the archive normally, but customers using the North … Continue reading

Posted in MSP Mail, MSP Mail service updates

Coming Soon: MAX RM v6.3 – Bitdefender-powered Managed Antivirus goes GA

We’re pleased to let you know that the new Bitdefender-powered Managed Antivirus Engine will shortly become Generally Available (GA), after a successful Release Candidate (RC) period. We want to thank you for all the great feedback we received over the … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes, MSP Remote Monitoring & Management service updates

Temporary Mail delays in European Datacentre

Recently, our alerting has indicated that one of the database servers in the European server pool, did not fail over as expected when presented with an abnormally large number of connections, and temporarily caused higher load which has resulted in … Continue reading

Posted in MSP Mail, MSP Mail service updates | Tagged

MAX RM – Bitdefender engine upgrade 24th August

We have a new Bitdefender engine that we wish to roll out to the Bitdefender-powered Managed Antivirus service. This update will download automatically on current Release Candidate (RC) installs of Bitdefender MAV. We’re planning to push this update around 15:00 … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes | Tagged